We performed a comparison between IBM Tivoli Composite Application Manager and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The solution is very stable. We never had any issues with stability."
"IBM's main value lies in its integration with its own technologies, which can be seen as a benefit in environments where IBM products are extensively used."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The root cause analysis is very helpful for us."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"We liked the built-in calculation of health scores."
"The solution is easy to scale."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"I find the episode review, glass tables, and correlation search features very useful."
"The user interface was not good."
"The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"We have problems doing upgrades and operating alternate new versions."
"We'd like them to show more inputs on the dashboard."
"The solution should integrate more features in NEAP."
"It would be good if an interface was included in the next release."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The license cost is expensive."
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IBM Tivoli Composite Application Manager is ranked 53rd in Application Performance Monitoring (APM) and Observability with 2 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews. IBM Tivoli Composite Application Manager is rated 6.6, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of IBM Tivoli Composite Application Manager writes "Integrates well with IBM technologies, but it's outdated and lacks essential features". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". IBM Tivoli Composite Application Manager is most compared with Dynatrace, IBM Application Performance Management and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management.
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