Pieter Van BlommesteinManager, Principle Systems Engineer and team lead at BCX
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is great at being able to fetch almost any kind of file."
"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"This is a product that does more generally than any of the competing solutions."
"The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage."
"SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"The most valuable feature is the monitoring of Windows and Linux servers."
"It is a user-friendly product that requires almost no maintenance."
"The solution is somewhat complicated. It's not exactly straightforward."
"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."
"All of the areas of reporting are very bad and need to be improved."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"Of course, price is always an issue with Microsoft and could be improved."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"It would be a much better product if Microsoft provided management packs with the product."
"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."
"It is more expensive than the competition."
"SCOM is part of the System Center suite and I am satisfied with the pricing."
"We have an enterprise agreement that includes this product as part of it."
"The pricing is good, and it's part of their system center suite."
"We have to pay for a license and the price is fine for us."
"We have an EA with Microsoft, and it comes as part of the EA."
IBM Tivoli NetCool Impact is ranked 9th in Event Monitoring with 2 reviews while SCOM is ranked 1st in Event Monitoring with 16 reviews. IBM Tivoli NetCool Impact is rated 8.0, while SCOM is rated 7.8. The top reviewer of IBM Tivoli NetCool Impact writes "Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes". On the other hand, the top reviewer of SCOM writes "Best all-around, multi-features single interface, cross-platform monitoring solution for complex environment groupings". IBM Tivoli NetCool Impact is most compared with IBM Tivoli NetCool OMNIbus, BigPanda, ScienceLogic and PagerDuty, whereas SCOM is most compared with Zabbix, Dynatrace, Nagios XI, PRTG Network Monitor and BMC TrueSight Operations Management. See our IBM Tivoli NetCool Impact vs. SCOM report.
See our list of best Event Monitoring vendors.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.