Compare IBM Tivoli NetCool OMNIbus vs. PagerDuty

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The monitoring is the solution's most valuable feature.""The most valuable feature is the event management capability.""It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

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"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.""The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.""It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

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Cons
"The cost of the product is quite high. They should work to adjust their pricing models.""The web portal and typical event controls are a little outdated.""Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

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"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.""The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.""Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

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Pricing and Cost Advice
"You have to have the right level of budget to afford this solution.""Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

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"The cost is quite high. But if you want to get a full-featured application and you have a big team...""If you add more people, then you have to pay more, which is always a thing with the SaaS solutions.""If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

More PagerDuty Pricing and Cost Advice »

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Questions from the Community
Top Answer: It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of… more »
Top Answer: Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to… more »
Top Answer: Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with… more »
Top Answer: It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day… more »
Top Answer: If you add more people, then you have to pay more, which is always a thing with the SaaS solutions. PagerDuty's pricing seems competitive. At one point, we were looking at OpsGenie because part of… more »
Top Answer: Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that… more »
Ranking
5th
out of 19 in Event Monitoring
Views
2,782
Comparisons
1,489
Reviews
3
Average Words per Review
463
Rating
8.3
Views
6,620
Comparisons
4,970
Reviews
4
Average Words per Review
1,532
Rating
8.5
Comparisons
Also Known As
Tivoli NetCool OMNIbus
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Overview
Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

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Learn more about IBM Tivoli NetCool OMNIbus
Learn more about PagerDuty
Sample Customers
Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Top Industries
VISITORS READING REVIEWS
Financial Services Firm33%
Computer Software Company23%
Comms Service Provider15%
Retailer4%
REVIEWERS
Financial Services Firm36%
Comms Service Provider21%
Printing Company14%
Logistics Company7%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider12%
Financial Services Firm12%
Media Company4%
Company Size
REVIEWERS
Small Business29%
Midsize Enterprise14%
Large Enterprise57%
REVIEWERS
Small Business27%
Midsize Enterprise36%
Large Enterprise36%
Find out what your peers are saying about Microsoft, BMC, ScienceLogic and others in Event Monitoring. Updated: September 2021.
534,468 professionals have used our research since 2012.

IBM Tivoli NetCool OMNIbus is ranked 5th in Event Monitoring with 3 reviews while PagerDuty is ranked 1st in IT Alerting and Incident Management with 3 reviews. IBM Tivoli NetCool OMNIbus is rated 8.4, while PagerDuty is rated 8.4. The top reviewer of IBM Tivoli NetCool OMNIbus writes "It is customer-centric and has support for multi-layered protocols, but it needs better integration and GUI". On the other hand, the top reviewer of PagerDuty writes "Reduces white noise, which has reduced engineer fatigue". IBM Tivoli NetCool OMNIbus is most compared with BigPanda, IBM Tivoli NetCool Impact, ScienceLogic, SCOM and BMC TrueSight Operations Management, whereas PagerDuty is most compared with ServiceNow, Everbridge IT Alerting, Opsgenie, Splunk and Send Word Now.

We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.