IBM Tivoli NetCool OMNIbus vs Splunk On-Call comparison

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Executive Summary

We performed a comparison between IBM Tivoli NetCool OMNIbus and Splunk On-Call based on real PeerSpot user reviews.

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Featured Review
RamuChittiprolu
Wojtek Witowski
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is the event management capability.""It is an easy-to-use solution.""Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment.""It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool.""The monitoring is the solution's most valuable feature.""The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

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"The most valuable feature of the solution is helpdesk escalation.""The alert calling feature is the best because notifications are delivered via phone messages.""Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred.""The flexible schedule is the most valuable feature. It was very easy to set out a rotation.""VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

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Cons
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality.""There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing.""Its technical support team takes longer to reply.""The cost of the product is quite high. They should work to adjust their pricing models.""I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies.""The web portal and typical event controls are a little outdated."

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"The third-party configuration tool could be easier to use.""The solution can be improved by including a wider list of permissions.""Should have more YouTube webinars.""At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap.""There could be improvements with communicating an incident or alert."

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Pricing and Cost Advice
  • "You have to have the right level of budget to afford this solution."
  • "Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."
  • "It is a costly solution."
  • More IBM Tivoli NetCool OMNIbus Pricing and Cost Advice →

  • "The price of the solution could be less expensive."
  • More Splunk On-Call Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform.
    Top Answer:The licensing cost is quite expensive. Obviously, then there's the maintenance portion on top of the license cost, and then there is the support cost for the product suite. That's it as the in cost… more »
    Top Answer:Honestly, the solution has a very complicated licensing model. Firstly, there should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which… more »
    Top Answer:The flexible schedule is the most valuable feature. It was very easy to set out a rotation.
    Top Answer:For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was… more »
    Top Answer:We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It's… more »
    Ranking
    7th
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    Average Words per Review
    542
    Rating
    7.0
    Views
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    Average Words per Review
    385
    Rating
    9.0
    Comparisons
    Also Known As
    Tivoli NetCool OMNIbus
    VictorOps
    Learn More
    Overview
    Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

    Make expensive service outages a thing of the past. Remediate issues faster, reduce on-call burnout and keep your services up and running.
    Identify the person with the right experience and expertise to work on any incident. Plus, streamline on-call schedules and escalations.

    Sample Customers
    Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini
    NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm29%
    Computer Software Company13%
    Energy/Utilities Company7%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Financial Services Firm11%
    Manufacturing Company9%
    Government6%
    Company Size
    REVIEWERS
    Small Business30%
    Midsize Enterprise30%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise13%
    Large Enterprise75%
    REVIEWERS
    Midsize Enterprise11%
    Large Enterprise89%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise17%
    Large Enterprise70%
    Buyer's Guide
    Event Monitoring
    March 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    IBM Tivoli NetCool OMNIbus is ranked 7th in Event Monitoring with 10 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. IBM Tivoli NetCool OMNIbus is rated 7.2, while Splunk On-Call is rated 8.6. The top reviewer of IBM Tivoli NetCool OMNIbus writes "Good event management features and supports SNMP devices well". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". IBM Tivoli NetCool OMNIbus is most compared with ServiceNow IT Operations Management, IBM Tivoli NetCool Impact, ScienceLogic, BigPanda and PagerDuty Operations Cloud, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and xMatters .

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.