IBM Tivoli Service Request Manager [EOL] vs LiveChat comparison

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184 views|151 comparisons
100% willing to recommend
Executive Summary

We performed a comparison between IBM Tivoli Service Request Manager [EOL] and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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Featured Review
Ranking
Unranked
In Help Desk Software
34th
out of 59 in Help Desk Software
Views
184
Comparisons
151
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
767,847 professionals have used our research since 2012.
Comparisons
Also Known As
Tivoli Service Request Manager
chat.io
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Overview
IBM Tivoli Service Request Manager is a computerized asset management system that enables companies to maintain, repair, and support the operation of their revenue-generating assets, both from an enterprise asset management and an information technology (IT) asset management point of view. Tivoli Service Request Manager stores and maintains data about assets, facilities, and inventory. You can use Tivoli Service Request Manager to schedule maintenance work, track asset status, manage inventory and resources, respond to requests for support, manage purchasing, and analyze costs. The Tivoli Service Request Manager software is divided into modules, each of which consists of a group of related applications that help you manage a particular business function, a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Sample Customers
TimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison Lee
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company13%
Manufacturing Company13%
Outsourcing Company9%
Retailer9%
Company Size
No Data Available
REVIEWERS
Small Business88%
Midsize Enterprise13%
VISITORS READING REVIEWS
Small Business27%
Midsize Enterprise11%
Large Enterprise61%
Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
767,847 professionals have used our research since 2012.

IBM Tivoli Service Request Manager [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while LiveChat is ranked 34th in Help Desk Software. IBM Tivoli Service Request Manager [EOL] is rated 0.0, while LiveChat is rated 9.8. On the other hand, the top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". IBM Tivoli Service Request Manager [EOL] is most compared with , whereas LiveChat is most compared with .

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