Compare IBM Tivoli Service Request Manager [EOL] vs. Serviceaide Intelligent Service Management

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Ranking
Unranked
In Help Desk Software
27th
out of 52 in Help Desk Software
Views
294
Comparisons
146
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
Popular Comparisons
Also Known As
Tivoli Service Request ManagerServiceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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IBM
Serviceaide
Overview
IBM Tivoli Service Request Manager is a computerized asset management system that enables companies to maintain, repair, and support the operation of their revenue-generating assets, both from an enterprise asset management and an information technology (IT) asset management point of view. Tivoli Service Request Manager stores and maintains data about assets, facilities, and inventory. You can use Tivoli Service Request Manager to schedule maintenance work, track asset status, manage inventory and resources, respond to requests for support, manage purchasing, and analyze costs. The Tivoli Service Request Manager software is divided into modules, each of which consists of a group of related applications that help you manage a particular business function, a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
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Learn more about IBM Tivoli Service Request Manager [EOL]
Learn more about Serviceaide Intelligent Service Management
Sample Customers
TimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison LeeOakwood Systems Group
Top Industries
No Data Available
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
K 12 Educational Company Or School13%
Company Size
No Data Available
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
447,546 professionals have used our research since 2012.
IBM Tivoli Service Request Manager [EOL] is ranked unranked in Help Desk Software while Serviceaide Intelligent Service Management is ranked 27th in Help Desk Software with 1 review. IBM Tivoli Service Request Manager [EOL] is rated 0.0, while Serviceaide Intelligent Service Management is rated 6.0. On the other hand, the top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". IBM Tivoli Service Request Manager [EOL] is most compared with , whereas Serviceaide Intelligent Service Management is most compared with Clarity SM and ServiceNow.

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