Dameware Remote Support vs IBM Tivoli Service Request Manager [EOL] comparison

DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

IBM Tivoli Service Request Manager is a computerized asset management system that enables companies to maintain, repair, and support the operation of their revenue-generating assets, both from an enterprise asset management and an information technology (IT) asset management point of view. Tivoli Service Request Manager stores and maintains data about assets, facilities, and inventory. You can use Tivoli Service Request Manager to schedule maintenance work, track asset status, manage inventory and resources, respond to requests for support, manage purchasing, and analyze costs. The Tivoli Service Request Manager software is divided into modules, each of which consists of a group of related applications that help you manage a particular business function, a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.