• Home
  • IBM Watson Customer Experience Analytics vs. Oracle WebCenter

IBM Watson Customer Experience Analytics vs Oracle WebCenter comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Customer Experience Management
April 2024
Executive Summary

We performed a comparison between IBM Watson Customer Experience Analytics and Oracle WebCenter based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management.
To learn more, read our detailed Customer Experience Management Report (Updated: April 2024).
Download the complete report
767,847 professionals have used our research since 2012.
Featured Review
Mouhanad Chebib
Great granular DOM level with excellent analytics and reporting
Anonymous User
Has a user-friendly interface but performance is not up to scratch
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ability to create meaningful reports and dashboards to tell stories."

More IBM Watson Customer Experience Analytics Pros →

"You can move workloads in between sub-servers so that you don't overload a portion of the server.""WebCenter's interface is very user-friendly.""It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage.""A great solution for storing and searching large volumes of documents with easy access.""Oracle integrates well with other products to cover Big Data.""The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet.""Integration within the solution is very good."

More Oracle WebCenter Pros →

Cons
"The technical side requires development skills during implementation. This could be simplified."

More IBM Watson Customer Experience Analytics Cons →

"This solution needs to support translation into the Arabic language.""Does not seem to be totally compatible with Windows 10 as of our current version.""There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market.""The speed of the backup should be enhanced.""The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product.""WebCenter requires a lot of design effort to upload content to our regular system.""I would like them to add more Web 2.0 features.""Its functions need more stability."

More Oracle WebCenter Cons →

Pricing and Cost Advice
Information Not Available
  • "The price needs to be lowered."
  • "The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
  • "WebCenter's pricing is on the higher side."

    • More Oracle WebCenter Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.
    See Recommendations
    767,847 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about Oracle WebCenter?
    Top Answer:WebCenter's interface is very user-friendly.
    Read all 7 answers   →
    What is your experience regarding pricing and costs for Oracle WebCenter?
    Top Answer:WebCenter's pricing is on the higher side.
    Read all 5 answers   →
    What needs improvement with Oracle WebCenter?
    Top Answer:WebCenter requires a lot of design effort to upload content to our regular system. Its performance is also not up to the market standard, and its agility and adaptability could be improved.
    Read all 7 answers   →
    Ranking
    6th
    out of 66 in Customer Experience Management
    Views
    266
    Comparisons
    118
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    20th
    out of 66 in Customer Experience Management
    Views
    38
    Comparisons
    29
    Reviews
    1
    Average Words per Review
    189
    Rating
    7.0
    Comparisons
    Also Known As
    IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
    WebCenter, FatWire
    Learn More
    IBM
    Oracle
    Overview

    IBM Watson Customer Experience Analytics is a powerful tool that enables organizations to gain deep insights into customer behavior and preferences. Its primary use case is to analyze customer interactions across various touchpoints, such as websites, mobile apps, and social media platforms.

    The most valuable functionality of Watson Customer Experience Analytics is its ability to provide a holistic view of the customer journey. It combines data from multiple sources, including clickstream data, customer feedback, and sentiment analysis, to deliver comprehensive insights. This allows organizations to understand the entire customer experience, identify pain points, and make data-driven decisions to improve customer satisfaction.

    By leveraging advanced analytics and AI capabilities, Watson Customer Experience Analytics helps organizations uncover hidden patterns and trends in customer behavior. It provides actionable insights that enable businesses to optimize their marketing strategies, personalize customer experiences, and enhance overall customer satisfaction.

    Furthermore, this tool helps organizations identify opportunities for cross-selling and upselling by understanding customer preferences and purchase patterns. It also enables businesses to proactively address customer issues and reduce churn by identifying dissatisfied customers and resolving their concerns promptly.

    Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies. 

    Sample Customers
    IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
    Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries
    Top Industries
    VISITORS READING REVIEWS
    University16%
    Educational Organization14%
    Financial Services Firm12%
    Computer Software Company10%
    REVIEWERS
    Pharma/Biotech Company22%
    Financial Services Firm22%
    Healthcare Company11%
    Marketing Services Firm11%
    VISITORS READING REVIEWS
    Computer Software Company14%
    University9%
    Financial Services Firm9%
    Government7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise11%
    Large Enterprise62%
    Buyer's Guide
    Customer Experience Management
    April 2024
    Download Free Report
    Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: April 2024.
    DOWNLOAD NOW
    767,847 professionals have used our research since 2012.

    IBM Watson Customer Experience Analytics is ranked 6th in Customer Experience Management while Oracle WebCenter is ranked 20th in Customer Experience Management with 12 reviews. IBM Watson Customer Experience Analytics is rated 10.0, while Oracle WebCenter is rated 7.0. The top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". On the other hand, the top reviewer of Oracle WebCenter writes "Has a user-friendly interface but performance is not up to scratch". IBM Watson Customer Experience Analytics is most compared with IBM Watson Commerce Insights and Anthology Engage, whereas Oracle WebCenter is most compared with Oracle Content Management, SharePoint, Adobe Experience Manager, WebLogic Suite and Liferay Digital Experience Platform.

    See our list of best Customer Experience Management vendors.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.