We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.
With SAS Marketing Operations Management, you can manage all your marketing activities more efficiently and effectively than ever before – from defining strategy, to orchestrating complex marketing planning functions, to managing digital assets and beyond. SAS helps you simplify operations. Manage workflows. Track performance. And stay in lock step with every interaction along the customer journey.
IBM Watson Customer Experience Analytics is ranked 1st in Customer Data Analysis with 1 review while SAS Customer Intelligence 360 is ranked 3rd in Marketing Resource Management. IBM Watson Customer Experience Analytics is rated 10.0, while SAS Customer Intelligence 360 is rated 0.0. The top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". On the other hand, IBM Watson Customer Experience Analytics is most compared with FullStory, Glassbox and Verint Experience Cloud, whereas SAS Customer Intelligence 360 is most compared with Marketo, SAP CRM, SAP Marketing Cloud and HCL Campaign.
We monitor all Customer Data Analysis reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.