Compare IBM Watson Customer Experience Analytics vs. Sitecore Customer Engagement Platform

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Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.
534,226 professionals have used our research since 2012.
Ranking
Views
426
Comparisons
306
Reviews
1
Average Words per Review
1,057
Rating
10.0
Views
80
Comparisons
49
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
Customer Engagement Platform
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Overview

IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

Sitecore Customer Engagement Platform delivers all of the capabilities that allow a digital conversation between a prospect and company to flow: It remembers the previous interaction and continues where the conversation left off, It "speaks" in the context of the prospect's needs vs. the needs of the marketing department, It anticipates needs and is ready to help customers take the next step and It asks questions of the prospect, to learn more. Furthermore, the Sitecore Customer Engagement Platform spans all digital channels - web, email, ecommerce, social and mobile - to ensure that no conversation thread is dropped.
Offer
Learn more about IBM Watson Customer Experience Analytics
Learn more about Sitecore Customer Engagement Platform
Sample Customers
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
Village Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee

IBM Watson Customer Experience Analytics is ranked 3rd in Customer Experience Management with 1 review while Sitecore Customer Engagement Platform is ranked 14th in Customer Experience Management. IBM Watson Customer Experience Analytics is rated 10.0, while Sitecore Customer Engagement Platform is rated 0.0. The top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". On the other hand, IBM Watson Customer Experience Analytics is most compared with SAS Customer Intelligence 360, FullStory, Glassbox and Verint Experience Cloud, whereas Sitecore Customer Engagement Platform is most compared with .

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.