We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.
IBM Watson Customer Experience Analytics is ranked 3rd in Customer Experience Management with 1 review while Sitecore Customer Engagement Platform is ranked 14th in Customer Experience Management. IBM Watson Customer Experience Analytics is rated 10.0, while Sitecore Customer Engagement Platform is rated 0.0. The top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". On the other hand, IBM Watson Customer Experience Analytics is most compared with SAS Customer Intelligence 360, FullStory, Glassbox and Verint Experience Cloud, whereas Sitecore Customer Engagement Platform is most compared with .
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.