Compare IBM Watson Customer Experience Analytics vs. Sitecore Customer Engagement Platform

IBM Watson Customer Experience Analytics is ranked 5th in Customer Experience Management while Sitecore Customer Engagement Platform is ranked 9th in Customer Experience Management. IBM Watson Customer Experience Analytics is rated 0, while Sitecore Customer Engagement Platform is rated 0. On the other hand, IBM Watson Customer Experience Analytics is most compared with Google Analytics, FullStory and Avaya Analytics, whereas Sitecore Customer Engagement Platform is most compared with IBM Watson Real-Time Personalization and IBM Watson Customer Experience Analytics.
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Also Known As
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web AnalyticsCustomer Engagement Platform
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Sitecore
Overview

IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

Sitecore Customer Engagement Platform delivers all of the capabilities that allow a digital conversation between a prospect and company to flow: It remembers the previous interaction and continues where the conversation left off, It "speaks" in the context of the prospect's needs vs. the needs of the marketing department, It anticipates needs and is ready to help customers take the next step and It asks questions of the prospect, to learn more. Furthermore, the Sitecore Customer Engagement Platform spans all digital channels - web, email, ecommerce, social and mobile - to ensure that no conversation thread is dropped.
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Learn more about IBM Watson Customer Experience Analytics
Learn more about Sitecore Customer Engagement Platform
Sample Customers
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque EspanaVillage Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee
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