We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.
Verint Experience Cloud: The New Era of CX
Translate your omnichannel Voice of the Customer (VoC) into enterprise intelligence that can empower you to achieve your desired business outcomes.
IBM Watson Customer Experience Analytics is ranked 3rd in Customer Experience Management with 1 review while Verint Experience Cloud is ranked 11th in Customer Experience Management. IBM Watson Customer Experience Analytics is rated 10.0, while Verint Experience Cloud is rated 0.0. The top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". On the other hand, IBM Watson Customer Experience Analytics is most compared with SAS Customer Intelligence 360, FullStory and Glassbox, whereas Verint Experience Cloud is most compared with Qualtrics Customer Experience.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.