Compare IBM Watson Customer Experience Analytics vs. Verint Experience Cloud

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Top Answer: The ability to create meaningful reports and dashboards to tell stories.
Top Answer: The cost is based on the number of traffic and events and it is tiered pricing. The higher the volume, the lower the price becomes per event. The number of users is irrelevant, it's all about how much… more »
Top Answer: An area that can be improved is on the technical side where you identify an event. Currently it requires more development skills during implementation. It's not very friendly for business users trying… more »
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Views
426
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306
Reviews
1
Average Words per Review
1,057
Rating
10.0
Views
108
Comparisons
86
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0
Average Words per Review
0
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N/A
Comparisons
Also Known As
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
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Overview

IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

Verint Experience Cloud: The New Era of CX
Translate your omnichannel Voice of the Customer (VoC) into enterprise intelligence that can empower you to achieve your desired business outcomes.

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Learn more about IBM Watson Customer Experience Analytics
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Sample Customers
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
ABN AMRO, ABSA Bank, Admiral Group PLC, Aegon, Allianz, Amtrak, Banco Sabadell, Blue Cross Blue Shield of Louisiana, BMW, bpost, Bullhorn, Capitec Bank, L’oreal

IBM Watson Customer Experience Analytics is ranked 3rd in Customer Experience Management with 1 review while Verint Experience Cloud is ranked 11th in Customer Experience Management. IBM Watson Customer Experience Analytics is rated 10.0, while Verint Experience Cloud is rated 0.0. The top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". On the other hand, IBM Watson Customer Experience Analytics is most compared with SAS Customer Intelligence 360, FullStory and Glassbox, whereas Verint Experience Cloud is most compared with Qualtrics Customer Experience.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.