We performed a comparison between Icinga and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."
"Macros and the ability to connect it to Google Maps are valuable features."
"An affordable solution for small organizations to do basic network monitoring."
"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."
"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"We have found the solution to be stable."
"The apply rules feature saves a lot of time."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"ServiceNow IT Operations Management is a stable product."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"I like the solution due to the fact that it's scalable."
"The way this solution has helped us is that it improved our communication."
"Provides everything in one solution."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"Has service mapping, impact management, metric intelligence and health of analytics."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."
"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."
"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."
"The tool currently fails to provide notifications to users."
"The user interface should be improved."
"The installation and configuration are very complex."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There is room for improvement in the stability of ServiceNow."
"The setup and deployment could be simplified, and the pricing could improve."
"Lacks the ability to do its own monitoring."
"If you are new to using the solution, you will find the setup complex."
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Icinga is ranked 23rd in IT Infrastructure Monitoring with 16 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Icinga is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Icinga writes "A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Icinga is most compared with Zabbix, Checkmk, Nagios Core, Nagios XI and Netdata, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Icinga vs. ServiceNow IT Operations Management report.
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