We performed a comparison between IDERA SQL Diagnostic Manager for SQL Server and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Oracle, Quest Software, SolarWinds and others in Database Development and Management."SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence."
"The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level."
"The ability to go back and look at historical data is the most valuable feature."
"We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action."
"Memory and CPU utilization features are good."
"Monitors and alerts on our mission critical instances in real-time on a 24/7 basis."
"The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"PagerDuty's notification process is the most valuable feature."
"PagerDuty is very stable and very reliable."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The SMS pages and the mobile application are pretty much the top two features."
"It has scaled well for us."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"It would helpful if SQL DM could mark when changes are made within the program."
"We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing."
"They can improve checking the status of the CPU, memory, and IO utilization from each task."
"I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome."
"One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level."
"I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency."
"The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that."
"They could include incident merging and alert grouping features in the product."
"PagerDuty can improve the integration with Terraform."
"It cannot be integrated with our upgraded Jira system."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"The user interface could be more intuitive."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"PagerDuty's webhooks need some improvement."
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IDERA SQL Diagnostic Manager for SQL Server is ranked 9th in Database Development and Management with 1 review while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 16 reviews. IDERA SQL Diagnostic Manager for SQL Server is rated 8.0, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of IDERA SQL Diagnostic Manager for SQL Server writes " Offers effective monitoring of resources but lacks the ability to connect to an AWS instance and write custom queries". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Affordable, reliable, API driven, and literally peerless among its competition". IDERA SQL Diagnostic Manager for SQL Server is most compared with SolarWinds Database Performance Analyzer, Redgate SQL Toolbelt, Quest Spotlight, Quest Foglight for Databases and ScienceLogic, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and xMatters .
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