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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action.""Memory and CPU utilization features are good."

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"PagerDuty is very stable and very reliable.""A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.""The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.""It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

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Cons
"I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency.""They can improve checking the status of the CPU, memory, and IO utilization from each task."

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"Something that needs to be improved, is adding multilingual support.""There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.""The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.""Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

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Pricing and Cost Advice
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"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.""The cost is quite high. But if you want to get a full-featured application and you have a big team...""If you add more people, then you have to pay more, which is always a thing with the SaaS solutions.""If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

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Top Answer: A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being… more »
Top Answer: There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the… more »
Top Answer: The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that we define as critical. They are alerts where we need someone to get on a bridge… more »
Ranking
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4,363
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Average Words per Review
665
Avg. Rating
7.3
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6,127
Comparisons
4,757
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3
Average Words per Review
1,167
Avg. Rating
8.3
Popular Comparisons
Compared 32% of the time.
Compared 18% of the time.
Compared 10% of the time.
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Also Known As
IDERA SQL DM, IDERA SQL Diagnostic Manager
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IDERA
PagerDuty
Overview

IDERA SQL Diagnostic Manager is a robust performance monitoring, alerting and diagnostics solution for Microsoft SQL Server on-premises and in the cloud. It proactively notifies of health, performance, and availability problems via a desktop, web, and mobile console. It minimizes costly server downtime with agentless, real-time monitoring and customizable alerting for quick diagnosis and remediation.

Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad Microsoft PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

Offer
Learn more about IDERA SQL Diagnostic Manager for SQL Server
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Sample Customers
Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Insurance Company12%
Comms Service Provider12%
Government6%
REVIEWERS
Financial Services Firm36%
Comms Service Provider21%
Printing Company14%
Logistics Company7%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider9%
Financial Services Firm8%
Media Company7%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise45%
Large Enterprise27%
REVIEWERS
Small Business27%
Midsize Enterprise36%
Large Enterprise36%
Find out what your peers are saying about Oracle, IDERA, Quest Software and others in Database Development and Management. Updated: September 2020.
442,764 professionals have used our research since 2012.
IDERA SQL Diagnostic Manager for SQL Server is ranked 5th in Database Development and Management with 2 reviews while PagerDuty is ranked 2nd in IT Alerting and Incident Management with 4 reviews. IDERA SQL Diagnostic Manager for SQL Server is rated 7.6, while PagerDuty is rated 8.6. The top reviewer of IDERA SQL Diagnostic Manager for SQL Server writes "Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment". On the other hand, the top reviewer of PagerDuty writes "Reduces white noise, which has reduced engineer fatigue". IDERA SQL Diagnostic Manager for SQL Server is most compared with Redgate SQL Toolbelt, SolarWinds Database Performance Analyzer, SQL Sentry, Quest Foglight for Databases and Oracle Enterprise Manager, whereas PagerDuty is most compared with ServiceNow, Everbridge IT Alerting, OpsGenie, Splunk and Zendesk Guide.

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