IDERA SQL Diagnostic Manager for SQL Server vs PagerDuty Operations Cloud comparison

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Executive Summary

We performed a comparison between IDERA SQL Diagnostic Manager for SQL Server and PagerDuty Operations Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Oracle, Quest Software, SolarWinds and others in Database Development and Management.
To learn more, read our detailed Database Development and Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ability to go back and look at historical data is the most valuable feature.""The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level.""The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2.""SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence.""We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action.""Memory and CPU utilization features are good.""Monitors and alerts on our mission critical instances in real-time on a 24/7 basis."

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"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting.""The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable.""The alerts are immediate in this solution, which allows us to respond to errors quickly.""It has scaled well for us.""The product easily integrates with other solutions.""Alert deduplication and noise reduction for alerts are the major features that I found useful.""The product has valuable on-call scheduling, escalation, and incident workflow management features.""The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."

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Cons
"I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome.""They can improve checking the status of the CPU, memory, and IO utilization from each task.""It would helpful if SQL DM could mark when changes are made within the program.""We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing.""The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that.""One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level.""I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency."

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"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that.""The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue.""It’s quite hard to reach the support team.""PagerDuty's webhooks need some improvement.""There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.""This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations.""Something that needs to be improved, is adding multilingual support.""PagerDuty can improve the integration with Terraform."

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Pricing and Cost Advice
  • "The pricing is reasonable, it's comparable with the competitors."
  • "We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking."
  • More IDERA SQL Diagnostic Manager for SQL Server Pricing and Cost Advice →

  • "Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
  • "The cost is quite high. But if you want to get a full-featured application and you have a big team..."
  • "If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
  • "If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
  • "They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
  • "The solution is paid on a monthly basis and represents about 1% of the platform's budget."
  • "There is a license needed to use PagerDuty."
  • "PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
  • More PagerDuty Operations Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The ability to go back and look at historical data is the most valuable feature.
    Top Answer:One thing I'd like to see is the ability to view the execution plan and have the system automatically recommend potential query optimizations, especially at the query level. In future releases, I… more »
    Top Answer:We use it mainly for monitoring, including CPU, memory, and disk space, and for troubleshooting purposes.
    Top Answer:The product easily integrates with other solutions.
    Top Answer:The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
    Top Answer:It’s quite hard to reach the support team.
    Ranking
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    7.0
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    Average Words per Review
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    8.4
    Comparisons
    Also Known As
    IDERA SQL DM, IDERA SQL Diagnostic Manager
    Learn More
    Overview

    SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.

    The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

    PagerDuty Features

    PagerDuty has many valuable key features. Some of the most useful ones include:

    • 650+ integrations
    • Alerting
    • Native apps with push notifications
    • On-call duty scheduling
    • Automatic escalation of alerts
    • Reliable, distributed architecture
    • Incident reporting
    • Real-time monitoring
    • Network analysis
    • Issue tracking
    • Access controls/permissions
    • Service Level Agreement (SLA) management

    PagerDuty Benefits

    There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

    • Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.
    • Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.
    • Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.
    • Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.
    • CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

    Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

    PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

    Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

    A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

    Sample Customers
    Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services
    40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm13%
    Government12%
    Computer Software Company11%
    Healthcare Company8%
    REVIEWERS
    Financial Services Firm30%
    Comms Service Provider13%
    Computer Software Company13%
    Printing Company9%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm13%
    Retailer7%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise42%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise12%
    Large Enterprise67%
    REVIEWERS
    Small Business30%
    Midsize Enterprise25%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise13%
    Large Enterprise66%
    Buyer's Guide
    Database Development and Management
    March 2024
    Find out what your peers are saying about Oracle, Quest Software, SolarWinds and others in Database Development and Management. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    IDERA SQL Diagnostic Manager for SQL Server is ranked 9th in Database Development and Management with 9 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. IDERA SQL Diagnostic Manager for SQL Server is rated 8.0, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of IDERA SQL Diagnostic Manager for SQL Server writes "Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". IDERA SQL Diagnostic Manager for SQL Server is most compared with SolarWinds Database Performance Analyzer, Quest Spotlight, Redgate SQL Toolbelt, Quest Foglight for Databases and ScienceLogic, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and xMatters .

    We monitor all Database Development and Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.