Most Helpful Review
Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action.
The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2.
The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level.
SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence.
Monitors and alerts on our mission critical instances in real-time on a 24/7 basis.
PagerDuty is very stable and very reliable.
Notification is the most valuable feature.
I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency.
We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing.
I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome.
The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that.
It would helpful if SQL DM could mark when changes are made within the program.
Something that needs to be improved, is adding multilingual support.
I would like to see more content in the notification messages; although, that might be a configuration on our end.
Pricing and Cost Advice
We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.
The pricing is reasonable, it's comparable with the competitors.
Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.
out of 49 in Database Development and Management
Average Words per Review
out of 12 in IT Alerting and Incident Management
Average Words per Review
Compared 28% of the time.
Compared 22% of the time.
Compared 20% of the time.
Compared 23% of the time.
Compared 18% of the time.
Compared 18% of the time.
Also Known As
|IDERA SQL DM|
IDERA SQL Diagnostic Manager is a robust performance monitoring, alerting and diagnostics solution for Microsoft SQL Server -- on-premise and in the cloud. It proactively notifies of health, performance, and availability problems via a desktop console, a web console add-on, and mobile device. It minimizes costly server downtime with agent-less, real-time monitoring and customizable alerting for quick diagnosis and remediation.
PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.
Learn more about IDERA SQL Diagnostic Manager
Learn more about PagerDuty
|Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services||40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast|
No Data Available
Financial Services Firm33%
Comms Service Provider11%
Software R&D Company11%
Financial Services Firm28%
Software R&D Company20%
Comms Service Provider9%
See also IDERA SQL Diagnostic Manager Reviews, PagerDuty Reviews, and our list of Best Database Development and Management Companies.