Compare IDERA SQL Diagnostic Manager vs. PagerDuty

IDERA SQL Diagnostic Manager is ranked 4th in Database Development and Management with 4 reviews while PagerDuty is ranked 2nd in IT Alerting and Incident Management with 3 reviews. IDERA SQL Diagnostic Manager is rated 8.0, while PagerDuty is rated 9.0. The top reviewer of IDERA SQL Diagnostic Manager writes "Proactively alerts us on a wide variety of issues, but it has not scaled out well with our large environment". On the other hand, the top reviewer of PagerDuty writes "Upgrades are straightforward; there are no major hassles". IDERA SQL Diagnostic Manager is most compared with SolarWinds Database Performance Analyzer, SQL Sentry and Redgate SQL Toolbelt, whereas PagerDuty is most compared with ServiceNow, Everbridge IT Alerting and OpsGenie.
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Most Helpful Review
Find out what your peers are saying about Oracle, IDERA, Quest Software and others in Database Development and Management. Updated: August 2019.
365,820 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
We're able to diagnose issues prior to their actually becoming issues. Without the alerting, we wouldn't have a clue as to what was going to happen. With the alerting, it gives us a heads-up that a specific threshold has been met, and we need to take specific action.The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2.The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level.SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence.Monitors and alerts on our mission critical instances in real-time on a 24/7 basis.

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PagerDuty is very stable and very reliable.Notification is the most valuable feature.

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Cons
I'm going to do an upgrade which may resolve my issues, but one area for improvement is its ability to handle the amount of data that we collect with it. We're likely one of the largest installations, with over 300 servers being collected with this product, and sometimes there are gaps. That would really be my only concern, in terms of how the data is collected and stored, for consistency.We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing.I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome.The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that.It would helpful if SQL DM could mark when changes are made within the program.

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Something that needs to be improved, is adding multilingual support.I would like to see more content in the notification messages; although, that might be a configuration on our end.

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Pricing and Cost Advice
We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.The pricing is reasonable, it's comparable with the competitors.

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Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.

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Ranking
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5,262
Comparisons
3,521
Reviews
4
Average Words per Review
636
Avg. Rating
8.0
Views
5,713
Comparisons
4,246
Reviews
2
Average Words per Review
303
Avg. Rating
9.0
Top Comparisons
Compared 23% of the time.
Compared 18% of the time.
Compared 18% of the time.
Also Known As
IDERA SQL DM
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IDERA
PagerDuty
Overview

IDERA SQL Diagnostic Manager is a robust performance monitoring, alerting and diagnostics solution for Microsoft SQL Server -- on-premise and in the cloud. It proactively notifies of health, performance, and availability problems via a desktop console, a web console add-on, and mobile device. It minimizes costly server downtime with agent-less, real-time monitoring and customizable alerting for quick diagnosis and remediation.

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

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Sample Customers
Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Top Industries
No Data Available
REVIEWERS
Financial Services Firm33%
Comms Service Provider11%
Software R&D Company11%
Printing Company11%
VISITORS READING REVIEWS
Financial Services Firm28%
Software R&D Company20%
Comms Service Provider9%
Retailer9%
Find out what your peers are saying about Oracle, IDERA, Quest Software and others in Database Development and Management. Updated: August 2019.
365,820 professionals have used our research since 2012.
We monitor all Database Development and Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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