We performed a comparison between IDERA Uptime Infrastructure Monitor and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"The most requested feature from our customers is the helpdesk ticketing system."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The call logging is the solution's most valuable feature. It's very easy to use."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"The most valuable feature is the reporting of incidents."
"Many more features than other comparable products."
"The Wi-Fi side needs improvement."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"Mobile application integration would be an improvement."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."
"The user interface needs to be improved."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
"It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow."
"They need more integration with open-source products."
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IDERA Uptime Infrastructure Monitor is ranked 59th in Network Monitoring Software with 5 reviews while SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews. IDERA Uptime Infrastructure Monitor is rated 8.0, while SCSM is rated 7.2. The top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". IDERA Uptime Infrastructure Monitor is most compared with Zabbix, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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