Compare IDERA Uptime Infrastructure Monitor vs. ServiceNow

IDERA Uptime Infrastructure Monitor is ranked 73rd in Network Monitoring Software while ServiceNow is ranked 1st in IT Service Management (ITSM) with 22 reviews. IDERA Uptime Infrastructure Monitor is rated 0, while ServiceNow is rated 8.2. On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". IDERA Uptime Infrastructure Monitor is most compared with CA Performance Management, Zabbix and SolarWinds Server and Application Monitor, whereas ServiceNow is most compared with BMC Helix ITSM, Zendesk and JIRA Service Desk.
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Most Helpful Review
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Find out what your peers are saying about Zabbix, Paessler AG, SolarWinds and others in Network Monitoring Software. Updated: November 2019.
383,725 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
At the moment I'm only using 500 sensors. I pay yearly, so it's a cost that's easily swallowed.We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost.Cost was a factor when selecting this solution, but it just did everything we wanted it to do.Our licensing costs are 10,000 euros over three years.We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization.We looked at PRTG and SolarWinds. From a cost side perspective, compared to PRTG, and from what you get back from it, PRTG was sort of a hands down the winner.While I am not the person who deals with pricing, I would say that we pay around 1000 pounds a year.It is about £4,500 for the first year, then about another 15 to 20 percent annually after that. So, we are looking at about £1000 running costs a year. When you think about how much an outage costs per minute, it's negligible.

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The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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Top Comparisons
Compared 13% of the time.
Compared 22% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
PRTGIDERA UIM, uptime software up.time
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Paessler AG
IDERA
ServiceNow
Overview
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.IDERA Uptime Infrastructure Monitor is a highly scalable and easy-to-deploy solution that provides a unified view for complete visibility and control over performance, availability, and capacity in IT environments. Its holistic dashboards deliver integrated and comprehensive monitoring, alerting, and reporting for all physical servers, virtual machines, network devices, applications, and services all in one solution.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Get ahead of IT infrastructure issues

With PRTG Network Monitor you can identify and solve potential issues before it affects anyone. Download a free 30-day trial today and experience the benefits of 24-hour IT Infrastructure Monitoring.

Learn more about IDERA Uptime Infrastructure Monitor
Learn more about ServiceNow
Sample Customers
Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust BankTeleComputing, Manitoba Hydro, Blevins Inc, City of MalmöAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
REVIEWERS
Financial Services Firm13%
Comms Service Provider13%
Construction Company9%
Legal Firm4%
VISITORS READING REVIEWS
Software R&D Company32%
Comms Service Provider14%
Media Company7%
Government6%
No Data Available
REVIEWERS
Healthcare Company15%
Financial Services Firm15%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company35%
Comms Service Provider9%
Government7%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business31%
Midsize Enterprise31%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business29%
Midsize Enterprise11%
Large Enterprise60%
No Data Available
REVIEWERS
Small Business14%
Midsize Enterprise13%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise9%
Large Enterprise72%
Find out what your peers are saying about Zabbix, Paessler AG, SolarWinds and others in Network Monitoring Software. Updated: November 2019.
383,725 professionals have used our research since 2012.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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