We performed a comparison between IFS Cloud Platform and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."IFS Applications is an all-in-one solution for finance, accounting, and production."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"A high level of ERP can be handled in IFS."
"The solution overall is very versatile and flexible, especially compared to other products."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"Provides excellent management features."
"Jira Service Management has a workflow feature you can configure for your specific requirements. It also lets you efficiently manage service requests with team members."
"The dashboards are nicely laid out."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"The most valuable features of this solution are Incident and Request Management."
"The product is not lacking anything that a QA will want to use."
"We get software developed faster."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"Customization needs to be improved."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The solution needs to improve its documentation and user-friendliness."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"The solution should be more formalized. It could be more user-friendly."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"I'd like to update the dashboard so that more features are available."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"There is room for improvement in support."
"With Jira, we were unable to implement time-based automation in its ticketing system. We would like a feature where we can define tickets based on severity, then tickets are automatically escalated to the next level after a set period of time if they go unanswered."
IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. IFS Cloud Platform is rated 7.8, while JIRA Service Management is rated 8.2. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud. See our IFS Cloud Platform vs. JIRA Service Management report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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