We performed a comparison between IFS Cloud Platform and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The most valuable feature is the distribution module."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"Individual user profiles that can be configured as templates to minimize data entry."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"The solution has a great filtering feature."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"There were initial difficulties when I started using the application."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"Aspects of HR and payroll could be better."
"There should be some improvements in the predefined templates in IFS Applications."
"Technical support could be improved."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"The solution needs to improve its documentation and user-friendliness."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews while Samanage is ranked 26th in Help Desk Software with 3 reviews. IFS Cloud Platform is rated 7.8, while Samanage is rated 7.6. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
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