IFS Cloud Platform vs ServiceNow comparison

Cancel
You must select at least 2 products to compare!
IFS Logo
728 views|477 comparisons
ServiceNow Logo
20,011 views|11,932 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between IFS Cloud Platform and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed IFS Cloud Platform vs. ServiceNow Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly.""The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.""Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner.""A high level of ERP can be handled in IFS.""IFS Applications is an all-in-one solution for finance, accounting, and production.""Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.""I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use.""The solution overall is very versatile and flexible, especially compared to other products."

More IFS Cloud Platform Pros →

"What I like the most is that it's a common service data model and the fact that everything is available on one platform.""The most valuable feature is the flexibility of development for customization.""The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.""Data in reports and dashboards are easily accessible.""We have found the service easy to use, although, we have ended up customising a lot of parameters.""The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""Good stable and scalable solution."

More ServiceNow Pros →

Cons
"The CRM was shaky and although this improves in Apps 10, there is room for improvement.""There were initial difficulties when I started using the application.""The solution needs to improve its documentation and user-friendliness.""There should be some improvements in the predefined templates in IFS Applications.""There are certain digital features that need to be incorporated, such as IOP.""Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects.""The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement.""The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

More IFS Cloud Platform Cons →

"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great.""It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue.""It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them.""I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).""The biggest complaint I have is that the ServiceNow search engine is not very robust.""There is inherent complexity with this tool because of the number of things that it can do.""ServiceNow's mobile app should be seamless and it is not right now.""The solution is lacking in the mobile application area that could be improved."

More ServiceNow Cons →

Pricing and Cost Advice
  • "It is better to buy implementation services from IFS than from partners"
  • "Licensing is on an annual basis, with no additional costs."
  • "Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
  • "Pricing is an area that could be improved. They could be more competitive."
  • "IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
  • "There's an additional yearly cost for support."
  • "There are varying license levels that you can purchase."
  • "IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
  • More IFS Cloud Platform Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
    Top Answer:IFS Cloud Platform is not a cheap solution, and it is an extremely functional one. I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions. From a price… more »
    Top Answer:I think that with the latest version of the product in the cloud, the user experience is very good since it is highly configurable and very capable software. I have seen that one of the areas that my… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Ranking
    8th
    out of 59 in Help Desk Software
    Views
    728
    Comparisons
    477
    Reviews
    16
    Average Words per Review
    817
    Rating
    7.8
    1st
    out of 59 in Help Desk Software
    Views
    20,011
    Comparisons
    11,932
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Comparisons
    Also Known As
    IFS Applications, Assyst, IFS Cloud
    Learn More
    Overview

    IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service​​​​​​​. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Carlsberg, Pukka, Aston Martin, Sky, China Airlines, Cimcorp, Mini, Pepsi.
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Manufacturing Company46%
    Educational Organization15%
    Transportation Company8%
    Training & Coaching Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Manufacturing Company11%
    Government8%
    Comms Service Provider7%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise34%
    Large Enterprise28%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise17%
    Large Enterprise60%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    IFS Cloud Platform vs. ServiceNow
    March 2024
    Find out what your peers are saying about IFS Cloud Platform vs. ServiceNow and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews while ServiceNow is ranked 1st in Help Desk Software with 210 reviews. IFS Cloud Platform is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and SAP S/4HANA Cloud, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our IFS Cloud Platform vs. ServiceNow report.

    See our list of best Help Desk Software vendors, best IT Asset Management vendors, and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.