We performed a comparison between iGrafx Process360 Live Platform and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."
"Provides a valuable BPMN feature."
"Finding the right symbol and creating links, horizontal and vertical are the features I use."
"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."
"This product fulfills ninety percent of our needs, and we're happy as users of it."
"It has simplified compliance with regulations and company standards."
"Simulation is most valuable."
"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"This is a customizable product."
"Powerful, full-featured business process management with excellent support"
"The most valuable aspect of the solution is the various workflows."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"The technical support of Pega BPM is very good."
"The price could be more competitive."
"I would love to see a template and shapes for customer journey mapping."
"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."
"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."
"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."
"It would be nice to have a Spanish user interface available to us."
"With iGrafx, the implementation and the licensing were pretty complex."
"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."
"The solution would benefit from more integration capabilities."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"Pega should work on redefining their model and creating a demand for their skills."
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iGrafx Process360 Live Platform is ranked 21st in Business Process Management (BPM) with 15 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. iGrafx Process360 Live Platform is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of iGrafx Process360 Live Platform writes " A reasonably stable BPM solution useful for process governance and process mining". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". iGrafx Process360 Live Platform is most compared with Visio, ARIS BPA, SAP Signavio Process Manager, Camunda and Sparx Systems Enterprise Architect, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our Pega BPM vs. iGrafx Process360 Live Platform report.
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