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In Mind vs Interactive Intelligence comparison

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In Mind Computing Logo

In Mind

68 views|41 comparisons
Genesys Logo

Interactive Intelligence

Read 2 Interactive Intelligence reviews
122 views|71 comparisons
100% willing to recommend
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between In Mind and Interactive Intelligence based on real PeerSpot user reviews.

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Featured Review
Use In Mind?
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
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What do you like most about Interactive Intelligence?
Top Answer:Interactive Intelligence is quite user friendly.
Read all 2 answers   →
What needs improvement with Interactive Intelligence?
Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
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What is your primary use case for Interactive Intelligence?
Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
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Ranking
71st
out of 169 in CRM
Views
68
Comparisons
41
Reviews
0
Average Words per Review
0
Rating
N/A
28th
out of 169 in CRM
Views
122
Comparisons
71
Reviews
2
Average Words per Review
869
Rating
9.0
Comparisons
Learn More
In Mind Computing
Genesys
Overview
In Mind Cloud's sales platforms are digitalizing the margin determining process steps of manufacturers, such as configuration, project or cost calculation, pricing and quotation (CCPQ). Bundling these with CRM functionalities and complementing the sales process with crucial production and backend information in one single source of truth is the core of In Mind Cloud's sales solutions.
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Sample Customers
Handtmann Group, Interplex Industries, Meiller, Siemens
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
CRM
March 2024
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Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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768,246 professionals have used our research since 2012.

In Mind is ranked 71st in CRM while Interactive Intelligence is ranked 28th in CRM with 2 reviews. In Mind is rated 0.0, while Interactive Intelligence is rated 9.0. On the other hand, the top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". In Mind is most compared with , whereas Interactive Intelligence is most compared with Genesys Cloud CX.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.