Inbenta Search vs Zoomin comparison

Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, making it easy to deploy within weeks. With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve their overall online customer experience. The result: improved customer satisfaction, reduced support costs and increased revenue.

At Zoomin, our mission is to leverage your product content to ensure success throughout the customer journey. We strive to provide a robust and innovative content publishing platform which allows you to provide information consistently across all customer touchpoints. Once your content is published, we give you detailed analytics on customer interactions with your content, extracting actionable insights that grow your business and reduce your costs. From your documentation portal to your social community, from web search to connected devices, with Zoomin your content will always be there for the people who need it: your customers.