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Infor CloudSuite CRM vs Interactive Intelligence comparison

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Infor CloudSuite CRM

Read 1 Infor CloudSuite CRM review
106 views|90 comparisons
100% willing to recommend
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Interactive Intelligence

Read 2 Interactive Intelligence reviews
122 views|71 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Infor CloudSuite CRM and Interactive Intelligence based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
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767,847 professionals have used our research since 2012.
Featured Review
Joshua Rajeeva
Has good technical support services and valuable workflow management features
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."

More Infor CloudSuite CRM Pros →

"The social media integration is excellent.""Interactive Intelligence is quite user friendly."

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Cons
"They could include marketing automation for the product."

More Infor CloudSuite CRM Cons →

"The initial setup can be a bit difficult.""The problem with this current system is that the support is not great."

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Pricing and Cost Advice
  • "The product is expensive. I rate the pricing a five out of ten."

    • More Infor CloudSuite CRM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Interactive Intelligence?
    Top Answer:Interactive Intelligence is quite user friendly.
    Read all 2 answers   →
    What needs improvement with Interactive Intelligence?
    Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
    Read all 2 answers   →
    What is your primary use case for Interactive Intelligence?
    Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
    Read all 2 answers   →
    Ranking
    56th
    out of 169 in CRM
    Views
    106
    Comparisons
    90
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    28th
    out of 169 in CRM
    Views
    122
    Comparisons
    71
    Reviews
    2
    Average Words per Review
    869
    Rating
    9.0
    Comparisons
    Also Known As
    CloudSuite CRM, Infor SalesLogix, SalesLogix
    Learn More
    Infor
    Genesys
    Overview

    Infor CloudSuite Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

    Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
    Sample Customers
    Scott County
    ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
    Buyer's Guide
    CRM
    March 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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    767,847 professionals have used our research since 2012.

    Infor CloudSuite CRM is ranked 56th in CRM with 1 review while Interactive Intelligence is ranked 28th in CRM with 2 reviews. Infor CloudSuite CRM is rated 9.0, while Interactive Intelligence is rated 9.0. The top reviewer of Infor CloudSuite CRM writes "Has good technical support services and valuable workflow management features ". On the other hand, the top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". Infor CloudSuite CRM is most compared with , whereas Interactive Intelligence is most compared with Genesys Cloud CX.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.