Infor CloudSuite CRM vs Oracle CRM comparison

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Infor Logo
106 views|90 comparisons
100% willing to recommend
Oracle Logo
1,956 views|1,503 comparisons
90% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Infor CloudSuite CRM and Oracle CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
767,847 professionals have used our research since 2012.
Featured Review
Joshua Rajeeva
ManassehAfoh
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."

More Infor CloudSuite CRM Pros →

"We are most comfortable with the user interface that Oracle CRM has, it is very good.""The most valuable features of the solution I like are its stability and customization.""Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.""The solution is scalable.""The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates.""Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases.""It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements.""Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

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Cons
"They could include marketing automation for the product."

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"We noticed that sometimes it can be slow, and then we have to refresh the whole system.""Oracle CRM should have more integration with different platforms.""I'd like to see more feature enhancements.""A specialized team is required for managing Oracle, which is extra overhead for the customer.""The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.""The user interface and performance could be better.""The data visualization should be better in Oracle CRM.""Though Oracle CRM's support has a good reaction time, it needs to be better."

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Pricing and Cost Advice
  • "The product is expensive. I rate the pricing a five out of ten."
  • More Infor CloudSuite CRM Pricing and Cost Advice →

  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • "The licensing is on a yearly basis."
  • "The cost of a license with support is slightly higher than a regular license."
  • "The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."
  • More Oracle CRM Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:The product’s pricing is very high. I rate the pricing an eight out of ten.
    Top Answer:Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of microservices of the product. With Oracle CRM, the way you develop the integration… more »
    Ranking
    56th
    out of 169 in CRM
    Views
    106
    Comparisons
    90
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 169 in CRM
    Views
    1,956
    Comparisons
    1,503
    Reviews
    17
    Average Words per Review
    352
    Rating
    7.8
    Comparisons
    Also Known As
    CloudSuite CRM, Infor SalesLogix, SalesLogix
    Market2Lead
    Learn More
    Overview

    Infor CloudSuite Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Sample Customers
    Scott County
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    Top Industries
    No Data Available
    REVIEWERS
    Comms Service Provider20%
    Government20%
    Manufacturing Company13%
    Financial Services Firm13%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm11%
    Government8%
    University8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business39%
    Midsize Enterprise6%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise13%
    Large Enterprise65%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    767,847 professionals have used our research since 2012.

    Infor CloudSuite CRM is ranked 56th in CRM with 1 review while Oracle CRM is ranked 7th in CRM with 31 reviews. Infor CloudSuite CRM is rated 9.0, while Oracle CRM is rated 7.8. The top reviewer of Infor CloudSuite CRM writes "Has good technical support services and valuable workflow management features ". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Infor CloudSuite CRM is most compared with , whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.