Compare Infor CloudSuite CRM vs. Oracle Service Cloud

Infor CloudSuite CRM is ranked 30th in CRM while Oracle Service Cloud is ranked 3rd in CRM with 5 reviews. Infor CloudSuite CRM is rated 0, while Oracle Service Cloud is rated 9.6. On the other hand, the top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". Infor CloudSuite CRM is most compared with Salesforce Sales Cloud and Oracle CRM, whereas Oracle Service Cloud is most compared with Siebel CRM, Oracle Sales Cloud and Microsoft Dynamics CRM.
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Most Helpful Review
Use Infor CloudSuite CRM? Share your opinion.
Anonymous User
I like the self-service feature of the customer portal
Being the platinum partner of Oracle, we did the implementation for this client thus making the system work beyond their expectations.
Free Report: Oracle Service Cloud vs. Salesforce Sales Cloud
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2020.
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Quotes From Members

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Ranking
30th
out of 59 in CRM
Views
144
Comparisons
114
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
3rd
out of 59 in CRM
Views
1,570
Comparisons
973
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
Top Comparisons
Oracle CRM vs. Infor CloudSuite CRM
Compared 48% of the time.
+ Add more products to compare
Siebel CRM vs. Oracle Service Cloud
Compared 29% of the time.
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Also Known As
CloudSuite CRM, Infor SalesLogix, SalesLogixOracle RightNow
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Infor
Oracle
Overview

Infor CloudSuite Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Scott CountyPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Free Report: Oracle Service Cloud vs. Salesforce Sales Cloud
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2020.
Download now
398,890 professionals have used our research since 2012.

See also Infor CloudSuite CRM Reviews, Oracle Service Cloud Reviews, and our list of Best CRM Companies.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.