Infor CRM vs. Oracle Service Cloud

As of June 2019, Infor CRM is ranked 17th in CRM Customer Engagement Centers vs Oracle Service Cloud which is ranked 2nd in CRM Customer Engagement Centers with 6 reviews. The top reviewer of Oracle Service Cloud writes "Included reports and the ability to customize are valuable features". Infor CRM is most compared with Microsoft Dynamics CRM. Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud.
Cancel
You must select at least 2 products to compare!
Infor CRM Logo
285 views|76 comparisons
Oracle Service Cloud Logo
3,592 views|1,175 comparisons
Most Helpful Review
Use Infor CRM? Share your opinion.
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: May 2019.
345,915 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
345,915 professionals have used our research since 2012.
Ranking
Views
285
Comparisons
76
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
3,592
Comparisons
1,175
Reviews
6
Average Words per Review
197
Avg. Rating
9.3
Top Comparisons
Compared 100% of the time.
Compared 25% of the time.
Also Known As
Oracle RightNow
Learn
Infor
Oracle
Overview
Helps companies optimize customer relationships by integrating marketing, sales, and service.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Offer
Learn more about Infor CRM
Request Demo

Learn more about Oracle Service Cloud.

Sample Customers
AMICA Life, Bell Canada, Harry RosenPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email