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Infor Interaction Advisor vs Oracle Fusion Service comparison

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Buyer's Guide
Marketing Management
April 2024
Executive Summary

We performed a comparison between Infor Interaction Advisor and Oracle Fusion Service based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, monday.com, Microsoft and others in Marketing Management.
To learn more, read our detailed Marketing Management Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Use Infor Interaction Advisor?
Hitesh Kunchakuri
A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business
My company used to use Oracle Fusion Service to offer support for Worley, an engineering company present in 30 to 40 countries. If you consider the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • "The tool is reasonably priced."

    • More Oracle Fusion Service Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Oracle Service Cloud?
    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Read all 12 answers   →
    What needs improvement with Oracle Service Cloud?
    Top Answer:The solution’s reporting could be improved.
    Read all 16 answers   →
    What is your primary use case for Oracle Service Cloud?
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and… more »
    Read all 16 answers   →
    Ranking
    21st
    out of 30 in Marketing Management
    Views
    39
    Comparisons
    30
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    6th
    out of 30 in Marketing Management
    Views
    269
    Comparisons
    122
    Reviews
    13
    Average Words per Review
    395
    Rating
    8.2
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Learn More
    Infor
    Oracle
    Overview

    Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant marketing campaign to present at any integrated customer touch point. With this easy-to-use application, you can maximize your customer experience management efforts with the highest impact message or offer.

    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
    Sample Customers
    Texas Chicken & Burgers, Kempinski Hotels, Astra Life
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Top Industries
    No Data Available
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Manufacturing Company7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise76%
    Large Enterprise17%
    Buyer's Guide
    Marketing Management
    April 2024
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    768,578 professionals have used our research since 2012.

    Infor Interaction Advisor is ranked 21st in Marketing Management while Oracle Fusion Service is ranked 6th in Marketing Management with 29 reviews. Infor Interaction Advisor is rated 0.0, while Oracle Fusion Service is rated 8.6. On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Infor Interaction Advisor is most compared with , whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM.

    See our list of best Marketing Management vendors.

    We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.