Infor Local Government CRM [EOL] vs SAP CRM comparison

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Executive Summary

We performed a comparison between Infor Local Government CRM [EOL] and SAP CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM.
To learn more, read our detailed Local Government CRM Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • More SAP CRM Pricing and Cost Advice →

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    Top Answer:The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations.
    Top Answer:There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems. SAP CRM uses a patch program between the modules to send data from one… more »
    Ranking
    Unranked
    In Local Government CRM
    2nd
    Views
    1,866
    Comparisons
    1,427
    Reviews
    24
    Average Words per Review
    453
    Rating
    7.8
    Comparisons
    Learn More
    Overview
    Infor Public Sector CRM is a citizen-based CRM solution for the public sector. Its extensive knowledge of government operations inspired the creation of Infor Hansen CRM. Infor Public Sector CRM offers tools that expressly designed to serve citizens better, not makeshift modifications of private industry solutions. Infor Public Sector CRM helps public sector organizations: Create a single version of your message for all the information you provide to citizens. Input, manage, and report on all contact with citizens and the status of each request. Provide operators with a single system that delivers direct access to all information a citizen is likely to request by integrating with other Infor Hansen modules. Provide timely and accurate information to citizens. And Transform citizen contact from an "in line" system to an "online" system.

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    Sample Customers
    Independent Stave, UniFirst
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    No Data Available
    REVIEWERS
    Manufacturing Company30%
    Financial Services Firm19%
    Agriculture7%
    Computer Software Company7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government8%
    Manufacturing Company8%
    Financial Services Firm7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business30%
    Midsize Enterprise8%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise63%
    Buyer's Guide
    Local Government CRM
    March 2024
    Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Infor Local Government CRM [EOL] doesn't meet the minimum requirements to be ranked in Local Government CRM while SAP CRM is ranked 2nd in Local Government CRM with 37 reviews. Infor Local Government CRM [EOL] is rated 0.0, while SAP CRM is rated 7.6. On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Infor Local Government CRM [EOL] is most compared with , whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM.

    See our list of best Local Government CRM vendors.

    We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.