Infor Local Government CRM [EOL] vs Siebel CRM for Public Sector comparison

Infor Public Sector CRM is a citizen-based CRM solution for the public sector. Its extensive knowledge of government operations inspired the creation of Infor Hansen CRM. Infor Public Sector CRM offers tools that expressly designed to serve citizens better, not makeshift modifications of private industry solutions. Infor Public Sector CRM helps public sector organizations: Create a single version of your message for all the information you provide to citizens. Input, manage, and report on all contact with citizens and the status of each request. Provide operators with a single system that delivers direct access to all information a citizen is likely to request by integrating with other Infor Hansen modules. Provide timely and accurate information to citizens. And Transform citizen contact from an "in line" system to an "online" system.

Siebel CRM for Public Sector is a comprehensive customer relationship management solution designed specifically for government organizations. Its primary use case is to streamline and automate various processes, such as citizen service management, case management, and constituent relationship management.

The most valuable functionality of Siebel CRM for Public Sector includes robust citizen self-service portals, case management tools, and comprehensive reporting and analytics capabilities. These features enable government organizations to efficiently handle citizen inquiries, manage cases, and gain valuable insights into their operations.

This CRM solution helps organizations by improving citizen satisfaction through self-service portals, allowing citizens to access information and services anytime, anywhere. It also enhances case management by providing a centralized platform to track and resolve citizen issues effectively. Furthermore, the reporting and analytics capabilities enable organizations to make data-driven decisions, optimize resource allocation, and improve overall operational efficiency.