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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
My experience with technical support has been perfect.

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One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL.The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs.The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems.It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.

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Cons
The presentation of the features can be improved. It can be more user-friendly for the visual part of the portal and to allow the customer to be able to use.

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I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report.They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome.One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done.Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring.The ITA, the post-incident analytics, could be improved.

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Pricing and Cost Advice
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Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go.The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing.

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Ranking
72nd
Views
523
Comparisons
337
Reviews
0
Average Words per Review
447
Avg. Rating
N/A
17th
Views
7,609
Comparisons
4,631
Reviews
5
Average Words per Review
1,667
Avg. Rating
9.0
Popular Comparisons
Compared 47% of the time.
Compared 23% of the time.
Compared 21% of the time.
Compared 14% of the time.
Compared 7% of the time.
Also Known As
VistaInsightGeneos
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InfoVista
ITRS
Overview
InfoVista VistaInsight is a pre-built service assurance solution that provides the benefits of off-the-shelf software, while enabling rapid configuration and tailoring to meet the unique needs of communications service providers (CSPs) and sophisticated large enterprises. Built upon InfoVista's scale-as-you-grow, distributed collection and reporting, organizations are empowered to monitor the performance of their data center infrastructure, network layers and domains, and physical and virtual components. VistaInsight delivers usage and forecasting to engineering, enables service exception alerts for operations, and manages and demonstrates SLAs for both internal stakeholders and end customers all through a web-based portal.

ITRS Geneos is a real-time monitoring tool for managing increasingly complex and interconnected IT estates. Built for financial services and trading organisations, it collects a multitude of data relating to the performance of servers, infrastructure, connectivity and applications, analyses it to provide fresh information, and presents it in relevant, intuitive visualisations. For more information, please visit: https://www.itrsgroup.com/

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Sample Customers
Ooredoo TunisiaITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Top Industries
No Data Available
REVIEWERS
Financial Services Firm96%
Computer Software Company4%
VISITORS READING REVIEWS
Financial Services Firm39%
Computer Software Company29%
Comms Service Provider13%
Media Company3%
Find out what your peers are saying about Paessler AG, Zabbix, SolarWinds and others in Network Monitoring Software. Updated: August 2020.
431,670 professionals have used our research since 2012.
InfoVista VistaInsight is ranked 72nd in Network Monitoring Software with 1 review while ITRS Geneos is ranked 17th in Network Monitoring Software with 5 reviews. InfoVista VistaInsight is rated 0, while ITRS Geneos is rated 9.0. The top reviewer of InfoVista VistaInsight writes "A powerful service that is very stable and scalable". On the other hand, the top reviewer of ITRS Geneos writes "Enabled us to consolidate all our monitoring applications, allowing our NOC to see everything more clearly". InfoVista VistaInsight is most compared with Zabbix, SolarWinds NPM and PRTG Network Monitor, whereas ITRS Geneos is most compared with Splunk, AppDynamics, Dynatrace, Nagios XI and AppDynamics Server Monitoring .

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