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Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
My experience with technical support has been perfect.

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It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time.The process to build your own, to monitor things with custom monitors, is very easy to work with. That's definitely something that we appreciate.We evaluated quite a few products when we decided to choose LogicMonitor, and the dashboarding functionality definitely was a big plus, compared to some of the multi-page PDFs and other things the other products would spit out. Having that live data view where you can drill into the data is very helpful.Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers.The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use.I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame.It has a REST API that is full-featured. It allows for a lot of custom work. It also supports Groovy and PowerShell scripting for its logic modules, so that's another area that allows for a lot of flexibility.Our installed base is in more than 70 locations around the globe... The fact that we don't need to manage and control 80 different servers just to monitor all of our infrastructure is a big difference. Now we have only one. The time savings are huge.

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Cons
The presentation of the features can be improved. It can be more user-friendly for the visual part of the portal and to allow the customer to be able to use.

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The ease of use with data source tuning could be improved. That can get hairy quickly. When I reach out for help, it's usually around a data source or event source configuration. That can get challenging.They've been slowly working on redesigning the whole graphical user interface or the website. In the areas that they've done, the functionality is great, but only very small portions of the site that have been done so far. Seeing them finish out that redesign and pushing it to the rest of the site would be something I would like to see.The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML.It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful.The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better.Reporting is definitely a weak area in LogicMonitor. There's just not as much flexibility as there is in other areas of the product. Some of this can be overcome by using the REST API, but more of it should be out-of-the-box.I would like to see more SQL monitoring and database monitoring. Although it has some basic functionality there, I would like to see more advanced database monitoring. I would like to be able to drill down into the SQL execution plan or the storage processor or query performance.One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that.

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Pricing and Cost Advice
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I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime.We pay for the enterprise tech support.The pricing is on par, or better, than most of the options that are out there. For what it is, it's priced very well.It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise.It's affordable. The price we get per license is a lot cheaper than what we were getting with some of the other tools. There are other monitoring tools out there that are cheaper, but what you get with LogicMonitor, out-of-the-box, makes it worth the cost.I am pretty sure that it is a one-off licensing fee with no hidden costs.LogicMonitor is not the cheapest by any means, but it's also not the most expensive. From a licensing point of view, as far as we were aware, it's sort of middle of the road. It certainly has the value for money given the scale, time saved, and efficiencies that we've gained from it. It has been very worthwhile.We've not had any other costs as this is a cloud based solution. Therefore, you don't need much, if any, infrastructure to monitor. There are a few add-ons along with bits and pieces if you want to monitor certain types of infrastructure or clouds. It is then you might need an add-on. Largely, the costs are upfront and well-known.

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Ranking
72nd
Views
523
Comparisons
337
Reviews
0
Average Words per Review
447
Avg. Rating
N/A
Views
6,221
Comparisons
3,891
Reviews
19
Average Words per Review
1,647
Avg. Rating
9.2
Popular Comparisons
Compared 47% of the time.
Compared 16% of the time.
Compared 11% of the time.
Compared 9% of the time.
Compared 9% of the time.
Also Known As
VistaInsight
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InfoVista
LogicMonitor
Overview
InfoVista VistaInsight is a pre-built service assurance solution that provides the benefits of off-the-shelf software, while enabling rapid configuration and tailoring to meet the unique needs of communications service providers (CSPs) and sophisticated large enterprises. Built upon InfoVista's scale-as-you-grow, distributed collection and reporting, organizations are empowered to monitor the performance of their data center infrastructure, network layers and domains, and physical and virtual components. VistaInsight delivers usage and forecasting to engineering, enables service exception alerts for operations, and manages and demonstrates SLAs for both internal stakeholders and end customers all through a web-based portal.

LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Our monitoring technology enables businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.

Offer
Learn more about InfoVista VistaInsight
Learn more about LogicMonitor
Sample Customers
Ooredoo TunisiaKayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Top Industries
No Data Available
REVIEWERS
Computer Software Company20%
University20%
Comms Service Provider13%
Manufacturing Company13%
VISITORS READING REVIEWS
Computer Software Company46%
Comms Service Provider9%
Media Company5%
K 12 Educational Company Or School5%
Find out what your peers are saying about Paessler AG, Zabbix, SolarWinds and others in Network Monitoring Software. Updated: August 2020.
431,275 professionals have used our research since 2012.
InfoVista VistaInsight is ranked 72nd in Network Monitoring Software with 1 review while LogicMonitor is ranked 5th in Network Monitoring Software with 19 reviews. InfoVista VistaInsight is rated 0, while LogicMonitor is rated 9.2. The top reviewer of InfoVista VistaInsight writes "A powerful service that is very stable and scalable". On the other hand, the top reviewer of LogicMonitor writes "Clear escalation chains mean the right people are alerted, decreasing resource usage and helping with planning". InfoVista VistaInsight is most compared with Zabbix, SolarWinds NPM and PRTG Network Monitor, whereas LogicMonitor is most compared with ScienceLogic, SolarWinds NPM, Splunk, PRTG Network Monitor and Dynatrace.

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