We performed a comparison between Instana Dynamic APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Sometimes it's able to provide a proper RCA on its own. It's able to correlate different events that occurred and that becomes like an RCA in itself."
"The platform’s most valuable feature is the ability to monitor the performance of containers for request and response analysis."
"Instana is very fast to implement and deploy because the dashboards are automated and don't need configuration."
"It's great for monitoring services and applications."
"The primary selling point of this product is its unparalleled transparency into the infrastructure."
"With auto-discovery, we didn't need to consider much. We just installed the agent on the host and it was able to detect everything from the host level up to the service level, for whatever stack was installed, and that includes containers and dockers."
"Visually, it's very good. It provides everything needed for dynamic detection, which is very useful."
"The most valuable feature of Instana Dynamic APM is auto-instrumentation."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"We have a lot of teams using Splunk and they would be blind without it."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"ITSI includes a feature called a glass table."
"The glass tables are very helpful."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"Its SLI and SLA features need improvement in setting up alerts."
"The integration could be improved with more plugins or open API."
"New Relic has a better UI in terms of how it presents the data."
"Maybe log monitoring could be better."
"I think that Instana should improve the university and the certification process, so the users can find experts in Instana with their certification module process."
"While it is already quite good, there is room for improvement in terms of providing better functionality"
"The solution's monitoring is pretty weak and should be improved."
"The App Connect middleware does not integrate with or show corresponding sub nodes."
"The license cost is expensive."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"The data recovery has room for improvement."
"I believe the refresh time should be faster."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
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Instana Dynamic APM is ranked 18th in Application Performance Monitoring (APM) and Observability with 12 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews. Instana Dynamic APM is rated 7.4, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of Instana Dynamic APM writes "A really good GUI that is easy for non-technical users to understand". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Instana Dynamic APM is most compared with Dynatrace, AppDynamics, New Relic, Elastic Observability and IBM Application Performance Management, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management. See our Instana Dynamic APM vs. Splunk ITSI (IT Service Intelligence) report.
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