Instana Dynamic APM vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Instana Dynamic APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Instana Dynamic APM vs. Splunk ITSI (IT Service Intelligence) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Sometimes it's able to provide a proper RCA on its own. It's able to correlate different events that occurred and that becomes like an RCA in itself.""The platform’s most valuable feature is the ability to monitor the performance of containers for request and response analysis.""Instana is very fast to implement and deploy because the dashboards are automated and don't need configuration.""It's great for monitoring services and applications.""The primary selling point of this product is its unparalleled transparency into the infrastructure.""With auto-discovery, we didn't need to consider much. We just installed the agent on the host and it was able to detect everything from the host level up to the service level, for whatever stack was installed, and that includes containers and dockers.""Visually, it's very good. It provides everything needed for dynamic detection, which is very useful.""The most valuable feature of Instana Dynamic APM is auto-instrumentation."

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"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.""ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use.""We have a lot of teams using Splunk and they would be blind without it.""We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming.""ITSI includes a feature called a glass table.""The glass tables are very helpful.""The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.""The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."

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Cons
"Its SLI and SLA features need improvement in setting up alerts.""The integration could be improved with more plugins or open API.""New Relic has a better UI in terms of how it presents the data.""Maybe log monitoring could be better.""I think that Instana should improve the university and the certification process, so the users can find experts in Instana with their certification module process.""While it is already quite good, there is room for improvement in terms of providing better functionality""The solution's monitoring is pretty weak and should be improved.""The App Connect middleware does not integrate with or show corresponding sub nodes."

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"The license cost is expensive.""It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.""We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time.""The data recovery has room for improvement.""I believe the refresh time should be faster.""ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties.""The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards.""Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

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Pricing and Cost Advice
  • "Pricing is quite competitive. Dynatrace, AppDynamics, and New Relic were all several times more expensive than Instana, both the on-prem and the SaaS versions. Price-wise they are a lot more competitive than anyone else out there."
  • "Its pricing isn't a big pain point. Its pricing seems to be better than some of the other competing products in the market, but they also have some of the features and functionalities that are better than Instana."
  • "The pricing is $1,200 per year which is a bit high compared to other vendors."
  • "The solution is less expensive than one of its competitors."
  • "It's reasonably priced and manageable, especially for individuals who grasp the significance of application monitoring."
  • "The solution's pricing is comparable to other products."
  • "Instana Dynamic APM is more affordable for small and medium-sized companies compared to other vendors."
  • More Instana Dynamic APM Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The platform’s most valuable feature is the ability to monitor the performance of containers for request and response analysis.
    Top Answer:Instana Dynamic APM is more affordable for small and medium-sized companies compared to AppDynamics and Dynatrace.
    Top Answer:They could improve the product’s dashboards and provide more dashboard options. Additionally, the server and database monitoring needs enhancement compared to other vendors.
    Top Answer:The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.
    Ranking
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    3,234
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    8.0
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    Learn More
    Overview

    Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by Dev+Ops to optimize application performance, enable innovation, and mitigate risk to help them add value and efficiency to the pipeline. Learn more at https://instana.com.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Sample Customers
    Daxko Lifts Fitness Studios Through COVID Regulations with Quick Engineering PivotsAltissia Meets SLAs to Support Student DeadlinesImmocloud Unlocks Observability to Modernize Real EstateEnento Group Boosts Service Reliability with Real-Time Visibility into Application Performance Instana’s Observability for Amazon EKS Helps Yara Deliver Digital Farming Solutions
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Computer Software Company17%
    Manufacturing Company8%
    Government7%
    REVIEWERS
    Financial Services Firm38%
    Insurance Company13%
    Logistics Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company13%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise42%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise69%
    REVIEWERS
    Small Business10%
    Midsize Enterprise17%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Instana Dynamic APM vs. Splunk ITSI (IT Service Intelligence)
    March 2024
    Find out what your peers are saying about Instana Dynamic APM vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Instana Dynamic APM is ranked 18th in Application Performance Monitoring (APM) and Observability with 12 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews. Instana Dynamic APM is rated 7.4, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of Instana Dynamic APM writes "A really good GUI that is easy for non-technical users to understand". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Instana Dynamic APM is most compared with Dynatrace, AppDynamics, New Relic, Elastic Observability and IBM Application Performance Management, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management. See our Instana Dynamic APM vs. Splunk ITSI (IT Service Intelligence) report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.