Interact Intranet vs NICE CXone comparison

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    Ranking
    5th
    out of 15 in Enterprise Intranet
    Views
    57
    Comparisons
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    Views
    805
    Comparisons
    551
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    Comparisons
    Also Known As
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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    Interact Intranet
    Video Not Available
    Overview
    A secure intranet, quickly and easily updated by non technical users, giving companies a single source portal for information.

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Sample Customers
    ASPCA, Staffordshire Housing Association, G4S, Mediterranean Shipping Company, DWF LLP, Wheatley Group
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company13%
    Government12%
    Pharma/Biotech Company8%
    REVIEWERS
    Media Company14%
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Healthcare Company10%
    Manufacturing Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise8%
    Large Enterprise75%
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%

    Interact Intranet is ranked 5th in Enterprise Intranet while NICE CXone is ranked 4th in Workforce Engagement Management. Interact Intranet is rated 9.0, while NICE CXone is rated 8.2. The top reviewer of Interact Intranet writes "Blogging, forums and rewards create communication links between our worldwide offices". On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Interact Intranet is most compared with Adobe Experience Manager, Yammer and Slack, whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and Five9.

    We monitor all Enterprise Intranet reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.