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Interactive Intelligence vs Kana Express [EOL] comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Interactive Intelligence and Kana Express [EOL] based on real PeerSpot user reviews.

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Featured Review
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
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Questions from the Community
What do you like most about Interactive Intelligence?
Top Answer:Interactive Intelligence is quite user friendly.
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What needs improvement with Interactive Intelligence?
Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
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What is your primary use case for Interactive Intelligence?
Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
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Ranking
28th
out of 169 in CRM
Views
122
Comparisons
71
Reviews
2
Average Words per Review
869
Rating
9.0
Unranked
In CRM
Comparisons
Also Known As
Trinicom
Learn More
Genesys
Verint
Overview
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.
Sample Customers
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
Buyer's Guide
CRM
March 2024
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Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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768,246 professionals have used our research since 2012.

Interactive Intelligence is ranked 28th in CRM with 2 reviews while Kana Express [EOL] doesn't meet the minimum requirements to be ranked in CRM. Interactive Intelligence is rated 9.0, while Kana Express [EOL] is rated 0.0. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, Interactive Intelligence is most compared with Genesys Cloud CX, whereas Kana Express [EOL] is most compared with .

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.