Interactive Intelligence vs Microsoft Dynamics CRM

Interactive Intelligence is ranked 24th in CRM vs Microsoft Dynamics CRM which is ranked 3rd in CRM with 1 review. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". Interactive Intelligence is most compared with Genesys, Microsoft Dynamics CRM and eGain. Microsoft Dynamics CRM is most compared with Siebel CRM, SAP CRM and Pega CRM.
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Quotes From Members Comparing Interactive Intelligence vs Microsoft Dynamics CRM

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
We have to buy a separate license in order to implement the social listening feature.

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287,566 professionals have used our research since 2012.
Ranking
RANKING
Views
587
Comparisons
401
Reviews
0
Followers
151
Avg. Rating
N/A
Views
10,820
Comparisons
7,076
Reviews
0
Followers
606
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Compared 53% of the time.
Compared 7% of the time.
See more Interactive Intelligence competitors »
Compared 13% of the time.
Compared 9% of the time.
Compared 8% of the time.
See more Microsoft Dynamics CRM competitors »
Also Known As
Also Known AsDynamics CRM
Website/Video
Website/VideoGenesys
Microsoft
Overview
OverviewGenesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

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Learn more about Microsoft Dynamics CRM
Sample Customers
Sample CustomersABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Top Industries
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm
14%
Marketing Services Firm
13%
Transportation Company
8%
Government
8%
Company Size
Company Size
No Data Available
REVIEWERS
Small Business
71%
Midsize Enterprise
14%
Large Enterprise
14%
VISITORS READING REVIEWS
Small Business
30%
Midsize Enterprise
28%
Large Enterprise
42%
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287,566 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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