Interactive Intelligence vs Nimble comparison

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Genesys Logo
122 views|71 comparisons
100% willing to recommend
Nimble Logo
115 views|73 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Interactive Intelligence and Nimble based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Interactive Intelligence vs. Nimble Report (Updated: March 2024).
767,667 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The social media integration is excellent.""Interactive Intelligence is quite user friendly."

More Interactive Intelligence Pros →

"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more.""It is a fast and reliable solution.""It's easy to configure and easy to create a data source or replicate it to another one."

More Nimble Pros →

Cons
"The problem with this current system is that the support is not great.""The initial setup can be a bit difficult."

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"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard.""The product has a security flaw.""The solution should improve its replication groups' verification confirmation."

More Nimble Cons →

Pricing and Cost Advice
Information Not Available
  • "The solution is cost-effective."
  • "The pricing is moderate."
  • More Nimble Pricing and Cost Advice →

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    767,667 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Interactive Intelligence is quite user friendly.
    Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
    Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
    Top Answer:It is a fast and reliable solution.
    Top Answer:The product has a security flaw. The security vulnerabilities of the product should be improved.
    Ranking
    28th
    out of 169 in CRM
    Views
    122
    Comparisons
    71
    Reviews
    2
    Average Words per Review
    869
    Rating
    9.0
    33rd
    out of 169 in CRM
    Views
    115
    Comparisons
    73
    Reviews
    3
    Average Words per Review
    391
    Rating
    8.7
    Comparisons
    Learn More
    Overview
    Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

    Nimble is a comprehensive customer relationship management (CRM) platform that helps businesses streamline their sales and marketing processes. 

    With its user-friendly interface and robust features, Nimble enables teams to effectively manage contacts, track interactions, and nurture leads. The platform integrates seamlessly with popular productivity tools like Office 365 and G Suite, providing a centralized hub for all customer-related activities. 

    Nimble's key features include contact management, sales and marketing automation, social media integration, and email tracking. With its focus on simplicity and efficiency, Nimble empowers businesses to build stronger customer relationships and drive growth.

    Sample Customers
    ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
    A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com
    Buyer's Guide
    Interactive Intelligence vs. Nimble
    March 2024
    Find out what your peers are saying about Interactive Intelligence vs. Nimble and other solutions. Updated: March 2024.
    767,667 professionals have used our research since 2012.

    Interactive Intelligence is ranked 28th in CRM with 2 reviews while Nimble is ranked 33rd in CRM with 3 reviews. Interactive Intelligence is rated 9.0, while Nimble is rated 8.6. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Nimble writes "Good management, keeps us organized, and an easy to use interface". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Nimble is most compared with Sprinklr. See our Interactive Intelligence vs. Nimble report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.