We performed a comparison between Interactive Intelligence and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"It is a stable solution."
"Oracle CRM helped us better understand the customer journey."
"The most valuable feature of Oracle CRM is the organization it provides."
"The forecasting reporting section was the most useful."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"Oracle CRM can improve integration and performance."
"With Oracle CRM, people report some usual downtime and frequent outages."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"An improvement would be to lower the price of the license."
Interactive Intelligence is ranked 28th in CRM with 2 reviews while Oracle CRM is ranked 7th in CRM with 31 reviews. Interactive Intelligence is rated 9.0, while Oracle CRM is rated 7.8. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our Interactive Intelligence vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
