We performed a comparison between Interactive Intelligence and Pipedrive based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The social media integration is excellent."
"Interactive Intelligence is quite user friendly."
"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"The notifications features in Pipedrive are the most useful for tracking sales activities."
"It's very flexible and we can really fit it into our business model."
"The solution is pretty easy to use and intuitive."
"It is a stable platform."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"I don't like the solution's pricing model per user."
"You must pay more if you need an additional feature."
"The platform could be even more robust."
"The automation process is challenging."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."
Interactive Intelligence is ranked 28th in CRM with 2 reviews while Pipedrive is ranked 13th in CRM with 12 reviews. Interactive Intelligence is rated 9.0, while Pipedrive is rated 8.2. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Pipedrive is most compared with Apollo.io, monday.com and Real Estate CRM. See our Interactive Intelligence vs. Pipedrive report.
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