We performed a comparison between Interactive Intelligence and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"SAP CRM integrates well with SAP ERP which is useful."
"SAP CRM has a good performance."
"SAP CRM is very fast, providing accurate information and good results."
"SAP CRM is a scalable solution."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"We like that this solution has made our whole accounting function paperless."
"It provides innovative ideas for implementation."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"SAP must provide a demo system for the customers."
"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"The product's pricing could be better."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
"I think what needs to be improved is the solution for Brazil's organization."
"SAP CRM could improve by being easier to use and customer-friendly."
"The navigation must be improved."
Interactive Intelligence is ranked 27th in CRM with 2 reviews while SAP CRM is ranked 4th in CRM with 37 reviews. Interactive Intelligence is rated 9.0, while SAP CRM is rated 7.6. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Interactive Intelligence is most compared with Genesys Cloud CX, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Interactive Intelligence vs. SAP CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.