Interactive Intelligence vs SAP CRM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Interactive Intelligence and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Interactive Intelligence vs. SAP CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Interactive Intelligence is quite user friendly.""The social media integration is excellent."

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"SAP CRM integrates well with SAP ERP which is useful.""SAP CRM has a good performance.""SAP CRM is very fast, providing accurate information and good results.""SAP CRM is a scalable solution.""The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well.""We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling.""We like that this solution has made our whole accounting function paperless.""It provides innovative ideas for implementation."

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Cons
"The problem with this current system is that the support is not great.""The initial setup can be a bit difficult."

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"SAP must provide a demo system for the customers.""The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration.""We would like the coding system within this solution to be more straightforward when carrying out general entry tasks.""The product's pricing could be better.""There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems.""I think what needs to be improved is the solution for Brazil's organization.""SAP CRM could improve by being easier to use and customer-friendly.""The navigation must be improved."

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Pricing and Cost Advice
Information Not Available
  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • More SAP CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Interactive Intelligence is quite user friendly.
    Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
    Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
    Top Answer:The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations.
    Top Answer:There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems. SAP CRM uses a patch program between the modules to send data from one… more »
    Ranking
    27th
    out of 167 in CRM
    Views
    125
    Comparisons
    72
    Reviews
    2
    Average Words per Review
    869
    Rating
    9.0
    4th
    out of 167 in CRM
    Views
    3,733
    Comparisons
    2,868
    Reviews
    24
    Average Words per Review
    453
    Rating
    7.8
    Comparisons
    Learn More
    Overview
    Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    Sample Customers
    ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    No Data Available
    REVIEWERS
    Manufacturing Company30%
    Financial Services Firm19%
    Agriculture7%
    Computer Software Company7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government8%
    Manufacturing Company8%
    Financial Services Firm7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business30%
    Midsize Enterprise8%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise63%
    Buyer's Guide
    Interactive Intelligence vs. SAP CRM
    March 2024
    Find out what your peers are saying about Interactive Intelligence vs. SAP CRM and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Interactive Intelligence is ranked 27th in CRM with 2 reviews while SAP CRM is ranked 4th in CRM with 37 reviews. Interactive Intelligence is rated 9.0, while SAP CRM is rated 7.6. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Interactive Intelligence is most compared with Genesys Cloud CX, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Interactive Intelligence vs. SAP CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.