We performed a comparison between Interactive Intelligence and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"I would like to see more integration on a mobile platform in the next release."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"You cannot include all your entities under one instance at the moment."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
Interactive Intelligence is ranked 28th in CRM with 2 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. Interactive Intelligence is rated 9.0, while SugarCRM Platform is rated 7.0. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Interactive Intelligence is most compared with Genesys Cloud CX, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Interactive Intelligence vs. SugarCRM Platform report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
