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Interactive Intelligence vs Vlocity comparison

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Interactive Intelligence

Read 2 Interactive Intelligence reviews
122 views|71 comparisons
100% willing to recommend
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Vlocity

3,353 views|2,626 comparisons
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Interactive Intelligence and Vlocity based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
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Featured Review
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
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Questions from the Community
What do you like most about Interactive Intelligence?
Top Answer:Interactive Intelligence is quite user friendly.
Read all 2 answers   →
What needs improvement with Interactive Intelligence?
Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
Read all 2 answers   →
What is your primary use case for Interactive Intelligence?
Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
Read all 2 answers   →
Which would you choose - Vlocity or Salesforce CPQ?
Top Answer:What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve… more »
Ranking
28th
out of 169 in CRM
Views
122
Comparisons
71
Reviews
2
Average Words per Review
869
Rating
9.0
2nd
out of 30 in Product Configuration and Quoting
Views
3,353
Comparisons
2,626
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Learn More
Genesys
Salesforce
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Overview
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
Sample Customers
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company23%
Manufacturing Company8%
Financial Services Firm7%
Energy/Utilities Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise12%
Large Enterprise67%
Buyer's Guide
CRM
March 2024
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Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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767,667 professionals have used our research since 2012.

Interactive Intelligence is ranked 28th in CRM with 2 reviews while Vlocity is ranked 2nd in Product Configuration and Quoting. Interactive Intelligence is rated 9.0, while Vlocity is rated 0.0. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, Interactive Intelligence is most compared with Genesys Cloud CX, whereas Vlocity is most compared with Salesforce CPQ, Salesforce Sales Cloud, CloudSense, Apttus and Salesforce Service Cloud.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.