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Interactive Intelligence vs WORKetc comparison

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Interactive Intelligence

Read 2 Interactive Intelligence reviews
122 views|71 comparisons
100% willing to recommend
WORKetc Logo

WORKetc

Read 3 WORKetc reviews
77 views|39 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Interactive Intelligence and WORKetc based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
Anonymous User
Channels all email via a single address into projects based around the employees or teams that are working on them.
It has completely removed the onerous round robin cc'ing of emails, having to read mails of no relevance, as well as the necessity of continually... Read more →
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Questions from the Community
What do you like most about Interactive Intelligence?
Top Answer:Interactive Intelligence is quite user friendly.
Read all 2 answers   →
What needs improvement with Interactive Intelligence?
Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
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What is your primary use case for Interactive Intelligence?
Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
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Earn 20 points

Ranking
28th
out of 169 in CRM
Views
122
Comparisons
71
Reviews
2
Average Words per Review
869
Rating
9.0
68th
out of 169 in CRM
Views
77
Comparisons
39
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Learn More
Genesys
WORKetc
Overview
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

WORKetc is the one cloud app solution for managing your business from end to end, whether you're at work, at home, or on the road.

With integrated CRM, project management, billing, time tracking, help desk, and more, WORKetc gives you a complete bird's eye view of the entire customer lifecycle -- from finding your customer all the way to providing post-sales support.

Forget the hassles and costs of switching between and subscribing to half a dozen different apps. WORKetc is the one software solution for your entire business.

Sample Customers
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Information Not Available
Buyer's Guide
CRM
March 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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767,847 professionals have used our research since 2012.

Interactive Intelligence is ranked 28th in CRM with 2 reviews while WORKetc is ranked 68th in CRM. Interactive Intelligence is rated 9.0, while WORKetc is rated 8.6. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of WORKetc writes "Channels all email via a single address into projects based around the employees or teams that are working on them". Interactive Intelligence is most compared with Genesys Cloud CX, whereas WORKetc is most compared with .

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.