Intercom vs Jive comparison

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109 views|78 comparisons
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Read 10 Jive reviews
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At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a round-up of a couple of the more well known platforms and compare their products to Drupal. In this roundup we will be comparing Jive, Sharepoint and Drupal Commons. Drupal Commons is a popular distribution created by Acquia to compete with some of these other proprietary platforms. There are many other options out there, commercial and otherwise, to compare with Drupal but I want to focus on Jive and Sharepoint for a couple of reasons. I chose Jive because it is one of the leading competitors in this space in respect to market share. Next, I chose Sharepoint because I have some history with Sharepoint. This experience dates back to when I built www.adhe.edu with Sharepoint 2007 a few years ago. I subsequently wrote this blog entry about my experience shortly after joining Mediacurrent. This roundup will also act as a refresher for those who read my original “Drupal vs. Sharepoint” blog. Yammer, which was recently bought by Microsoft and is the tool we currently use for office communication will also get some mentions throughout this article. As I went through and tested each of these tools I used three main criteria in my evaluation Cost Ability to Customize Overall features… Read more →
Ranking
8th
out of 34 in Social CRM
Views
109
Comparisons
78
Reviews
0
Average Words per Review
0
Rating
N/A
Views
72
Comparisons
61
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Atlassian Confluence logo
Compared 46% of the time.
Yammer logo
Compared 42% of the time.
Microsoft Teams logo
Compared 12% of the time.
Also Known As
Clearspace, Jive SBS, Jive Engage, Jive-x, Jive-n
Learn More
Overview

Intercom is a powerful customer messaging platform that enables organizations to effectively communicate with their customers at every stage of the customer lifecycle. Its primary use case is to facilitate personalized and real-time conversations between businesses and their customers.


The most valuable functionality of Intercom is its ability to centralize all customer communication channels into one platform. It allows businesses to engage with their customers through various channels like live chat, email, and social media, ensuring a seamless and consistent experience across all touchpoints.

Intercom's key features include automated messaging, chatbots, and customer segmentation. Automated messaging enables businesses to send targeted messages to specific customer segments based on their behavior or attributes. Chatbots help automate routine tasks and provide instant responses to customer queries, improving efficiency and reducing response times. Customer segmentation allows businesses to tailor their messaging and offers based on customer preferences, increasing engagement and conversion rates.

Intercom helps organizations in several ways. Firstly, it enhances customer satisfaction by providing quick and personalized responses to their queries, leading to improved customer loyalty and retention. Secondly, it streamlines customer support operations by automating repetitive tasks, freeing up agents to focus on more complex issues. Thirdly, it enables businesses to proactively engage with customers, nurturing leads and driving conversions. Lastly, Intercom provides valuable insights and analytics on customer behavior, enabling businesses to make data-driven decisions and optimize their customer communication strategies.

The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.

As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta

Sample Customers
Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship
Eloqua, Hitachi Data Systems,T-Mobile, UBM, Thomson-Reuters, Groupon, Nike, Cisco, and others.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company24%
Financial Services Firm15%
Government9%
Healthcare Company7%
Company Size
No Data Available
REVIEWERS
Small Business50%
Large Enterprise50%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise19%
Large Enterprise63%

Intercom is ranked 8th in Social CRM while Jive is ranked 31st in Enterprise Content Management. Intercom is rated 0.0, while Jive is rated 8.2. On the other hand, the top reviewer of Jive writes "Used by our agile teams instead of email to track impediments". Intercom is most compared with Sprinklr, whereas Jive is most compared with Atlassian Confluence, Yammer and Microsoft Teams.

We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.