Compare ServiceNow vs. iOffice IWMS

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519 views|406 comparisons
ServiceNow Logo
53,473 views|32,976 comparisons
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"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Top Answer: The workflow makes things extremely efficient and it improves effectiveness.
Top Answer: I don't handle any aspect of the payments or licensing process. I can't speak to it from personal experience.
Top Answer: One of the areas that need improvement is when the product was implemented, they did not do a very good job of explaining all these features and functions, and capabilities of the tool. That could… more »
Ranking
Views
519
Comparisons
406
Reviews
0
Average Words per Review
0
Rating
N/A
Views
53,473
Comparisons
32,976
Reviews
50
Average Words per Review
595
Rating
8.0
Comparisons
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Overview
iOffice IWMS is the only IWMS that elevates the employee experience & keeps your workplace humming.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “'I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that "ServiceNow is an industry leader in multiple areas and provides an excellent ROI." target='_blank'



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Sample Customers
Air Liquide Group, DLA Piper, Dynegy, Hess Corporation, Ricoh, University of Michigan (MCIT)
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
VISITORS READING REVIEWS
Computer Software Company16%
Insurance Company10%
Real Estate/Law Firm9%
Government9%
REVIEWERS
Financial Services Firm16%
Computer Software Company14%
Healthcare Company11%
Manufacturing Company11%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider14%
Government8%
Financial Services Firm7%
Company Size
No Data Available
REVIEWERS
Small Business20%
Midsize Enterprise14%
Large Enterprise66%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise13%
Large Enterprise69%

iOffice IWMS is ranked 1st in Facility Maintenance Management Software while ServiceNow is ranked 1st in IT Service Management (ITSM) with 51 reviews. iOffice IWMS is rated 0.0, while ServiceNow is rated 8.0. On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". iOffice IWMS is most compared with Archibus ARCHIBUS, Condeco, FM:Systems FMS:Workplace, IBM Tririga Workplace Management and Manhattan Software CenterStone, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Microsoft PowerApps, Appian and JIRA Service Management.

We monitor all Facility Maintenance Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.