Alida Total Experience Management (TXM) platform vs ion interactive comparison

Broad and deep feedback combine in one platform for continuous innovation. By synthesizing and contextualizing feedback in one place, you can truly understand the why behind the what and determine what’s next.

Get a pulse

• Multiple, always-on feedback channels deliver high response rates.

Get answers

• Direct, indirect, and inferred data sources bring together multiple perspectives.

Get validation

• Dedicated spaces for ongoing collaboration with engaged customers and employees to test concepts and co-innovate.

Alida’s simple, easy-to-use platform gives you business agility. Traditional customer experience management systems provide too little insight, too late for action. With Alida, you can get answers in days, not months.

Get started

• Light footprint and simple architecture is easy to implement and configure.
• Value Engineering team helps you devise your strategy and set goals.

Get growing

• Central data lake rapidly synthesizes structured and unstructured data.

Get agile

• Real-time insights help you respond to issues before they escalate.
• Programmatic approach to CX management makes innovation sustainable.

A complete solution accelerates time to value with lower total cost of ownership.

Get unified

• 100+ integrations allows information to flow across systems so you can see the big picture and act quickly - even automatically

Get scale

• Modular solution allows you to add the functionality you need, when you need it.

Get results

• Our award-winning Customer Success team helps you get the best use of our products, measure outcomes, and meet your objectives.