We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."What I like the most about Ionic is live reloading, which enables us to develop new features without having to build the application again and re-check the functionality."
"Ionic's best features are its hybrid app development, design, and tags."
"The solution can support many languages."
"The solution is secure, reliable, and packed with features so we can easily implement apps even in the most complex situations."
"The most valuable feature of Ionic is the ease of use and the simple connection of the applications. Additionally, the documentation is good in the Ionic application, and beginners can easily learn and download their own application using Ionic. Everyone can easily switch out, their domain, from native applications to hybrid applications."
"Being able to have one set of code is valuable. I don't have to recode for different platforms. I don't have to recode for Xcode, Angular, or Android. So, the biggest feature for me is that it's a hybrid system, and I can have one set of code, and then the tool sets that are in there convert my code for Xcode or Play Store. It makes work a lot easier."
"With the Capacitor feature, you have access to the native attributes of your phone such as your camera. This makes work a lot easier."
"Ionic is easy to upgrade and is helpful for design purposes. It also is quite common and easy to use. It is a very reliable application. It's easy to write on and print. The UI is easy to use as well. My organization chose to go with Ionic because we can access both Android and iOS applications."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"I like the ease of use."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"It would be good if the mobile version uses something other than JavaScript and HTML."
"Ionic's UI component doesn't always look like the native mobile app."
"There could be better support for augmented reality and other things. Geolocation and background app activity are some of the things that are a little more clumsy at the moment and could be improved."
"Ionic could improve in the Native mode because while we do testing it is difficult to find the root cause of problems. It could be more user-friendly."
"There is a lack of a community environment."
"Ionic is a cross-platform framework, so when we compare Ionic with native Android and iOS, we can see the drawbacks. For example, if you need to work on very high-level aspects of an application such as animation, even if everything else is not putting load on the app, you will still see high load from the server side."
"Ionic would be improved with dynamic design features."
"Documentation for migrations and compatibility is insufficient."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"ServiceNow's mobile app should be seamless and it is not right now."
"Transparency in the pricing model needs to be improved."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"I do not like the user interface."
Ionic is ranked 4th in Mobile Development Platforms with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. Ionic is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Ionic writes "Great user acceptance and reliability, multiple teams not required, with prompt customer service". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ionic is most compared with Xamarin Platform, OutSystems, Appium, Mendix and Appzillon Digital Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Mobile Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
