We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"It does a great job of preventing spam, malware, and ransomware. I can only go by what people have told me and what I've seen, but I have not seen spam in a year and a half to two years in my own company mailbox. And there are not a lot of catches where it's catching something that should have gotten through, either."
"The solution is very configurable. It has enabled us to configure some specific filters to stop emails that general configurations didn't stop. It's a powerful solution. It can analyze a lot of emails simultaneously, with no problems of capacity or system load."
"It has the ability to tell us, after an email has been delivered, where else it went, once it got inside. Maybe it's something we wanted it to stop and it didn't stop it, but it notified us later that it was something that it should have stopped. It can give us a trajectory of all the other places that it went internally and it can tell us what files were transferred as well."
"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"I love the Advanced Malware Protection feature. It works very well... The appliance has more security such as SDF, DKIM, DMARC, and encryption."
"The stability is good."
"The anti-spam features are excellent on the email firewalls."
"The solution offers very good flexibility. You can blacklist or whitelist with ease."
"The initial implementation is pretty easy to handle."
"Its anti-phishing functionality is the most valuable. Certainly, the biggest problem I have is phishing."
"Proofpoint is the main tool for blocking spam because it denies the connection altogether."
"The most valuable feature is the ability to remove bad messages that were delivered, prior to being classified as unwanted."
"Provides better control over emails, especially those sent via Office 365 on the cloud."
"I like all the features with Proofpoint, such as how it filters the spam and marketing mail, lost reality mail, blocks phishing attacks, blocks malicious attachments, and stops phishing links. Also it can defend against the business email compromise impersonation technique. It is a complete solution for all email attacks. It filters for the bad, malicious attachments. If there is any executable file, it can be deleted. It is a good, complete solution."
"We have Microsoft and we have the E5 licenses, they have more EDR responses on certain emails. That's something that Cisco ESA on the cloud doesn't have. They don't do anything about MITRE attacks. They only detect if there is a malicious email or a threat and they remove it."
"The reporting functionality needs to be improved."
"The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky."
"Typically, in a phishing email, they try to use a name everybody's going to recognize, like the CEO's name or the CFO's name... With this appliance, the way it's designed at the moment, for us to really stop that with any level of confidence, we have to build a dictionary of all the names of the people we want it to check, and all the ways they could be spelled. My name would be in there as Phillip Collins, Phillip D. Collins, Phillip Dean Collins, Phil Collins, Phil D. Collins. There could be eight or 10 variations of my name that we'd have to put in the dictionary. There's no artificial intelligence to say "Phil Collins" could be all these other things, and to stop phishing from coming through in that way."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"The area of license renewal should be improved. We normally renew our license every year. There is a feature called smart licensing, and I switched from the legacy mode to the smart licensing mode because of what I thought smart licensing does. I thought it would make licensing renewal seamless and very swift, but ever since I've switched to smart licensing, each time I want to renew my license, it is a whole lot of headache. The process is not smooth, and I had to keep calling Cisco TAC to see how the issue can be resolved. At one point, I wanted to revert back to the legacy mode, but I can't revert. Once you switch from the legacy mode to the smart licensing mode, you can't revert. They should improve on the visibility of the smart licensing mode so that it can indeed be smart and easier to use for the license renewal every year. That is one challenge."
"The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"The integration with Google Suite needs to be better. it's something they can work on."
"It's scalable, but the devil's in the details — you have to know your email volumes."
"The reporting section could be enhanced. I like some reports but if they could allow us to create custom reports with more flexibility it would enhance the reports more."
"It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu."
"They do not have an on-demand scan for the internal viruses and internal users, and they don't have a scan for the exchange server against viruses and spam as Symantec does."
"The Secure Mail aspect should have an Outlook add-in, instead of an external dashboard that outside users have to access."
"The largest complaint that we hear from our customers is that there is no local support."
"I would want better spear phishing protection in the essentials package."
"Proofpoint should have better integration with complex environments that need more than one instance of Proofpoint, as there are issues with nested instances."
"Cisco Secure Email and the support are priced well. It's not cheap, but there are other solutions that offer less and cost so much. For example, Microsoft is more expensive than Cisco."
"At times, we feel the pricing is a bit too high, but then, there is also room for discounts. We enjoy a lot of discounts, and that is why we are still with them. There are no costs in addition to the standard licensing fees."
"Compared to Cisco's on-prem service, the cost is the same, but you don't have to pay for the hardware and you don't have to maintain the system, as far as upgrades and hardware failures are concerned. It is cheaper to operate on their cloud service than it is to operate with their on-prem service."
"The licensing was all transferred."
"In my previous organization, avoiding four instances of CryptoLocker within an estimated six month period is approximately $600,000 in lost time and effort. Our five year cost was about a million dollars, and the four outages that we had equated to 65 percent of that five year cost."
"There are additional fees for adding features."
"You're going to get what you pay for. If you're not willing to pay the price of Cisco, you're not going to get a product that's as good as Cisco. I don't think Cisco is overpriced, because for the last two years I've been comparing it to Microsoft and Cisco has been cheaper and given us more features."
"It is multiple times more expensive, which made it very much less attractive."
"The licensing is basically $8/user."
"Proofpoint is fairly expensive."
"Annually, it costs us about $92,000. This is pretty much what it costs us. There is no additional cost."
"The price is reasonable."
Customers of all sizes face the same daunting challenge: email is simultaneously the most important business communication tool and the leading attack vector for security breaches. Cisco Email Security enables users to communicate securely and helps organizations combat Business Email Compromise (BEC), ransomware, advanced malware, phishing, spam, and data loss with a multilayered approach to security.
Organizations need a comprehensive, automated solution to stop tomorrow’s phishing attacks today. After all, the FBI estimates that phishing attacks cost victims $26 billion from June 2016 to July 2019.
Enter IRONSCALES, a comprehensive, people-powered email security platform. Now you can defend against the full spectrum of phishing threats when and where they are most likely to cause damage – at the mailbox level. We help customers leverage more people and expertise against threats than any other solution, based on how we structure our decentralized intelligence and AI-powered incident response and remediation.
We offer customers The Power of Now with a single, unified email security platform that combines multiple point solutions into one. Our self-learning system helps where your email security is most at risk by providing post-delivery prevention, detection and remediation.
Proofpoint Email Protection stops malware and non-malware threats such as impostor email (also known as email fraud). Deployed as a cloud service or on-premises, it provides granular filtering to control bulk "graymail" and other unwanted email. And business continuity capabilities keep email communications flowing, even when your email server fails.
IRONSCALES is ranked 19th in Email Security with 1 review while Proofpoint Email Protection is ranked 2nd in Email Security with 12 reviews. IRONSCALES is rated 9.0, while Proofpoint Email Protection is rated 9.0. The top reviewer of IRONSCALES writes "Easy to set up with great AI and very good threat-sharing capabilities". On the other hand, the top reviewer of Proofpoint Email Protection writes "Flexible, very secure, and offers excellent technical support". IRONSCALES is most compared with Microsoft Defender for Office 365, Avanan, Mimecast Email Security with Targeted Threat Protection, TitanHQ SpamTitan and Barracuda Sentinel, whereas Proofpoint Email Protection is most compared with Palo Alto Networks WildFire, Microsoft Defender for Office 365, Microsoft Exchange Online Protection, Fortinet FortiMail and FireEye Network Security.
See our list of best Email Security vendors.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.