We performed a comparison between IRONSCALES and Trend Micro Email Security based on real PeerSpot user reviews.
Find out in this report how the two Secure Email Gateway (SEG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."For me, the mobile app is most valuable. All other features are also very useful, but the mobile app makes it really easy for me to manage on the go. I don't have to be at my desk. I could be at the shops, or it could be in the evening when I am out, and I can get a notification on my phone that there is an incident that has been raised. I can sort it out very quickly without having to be at my work PC."
"The solution captures a bit more of the unknown, quantifies it, and applies intelligence to it to pick out and stop a lot of phishing emails that come through."
"The stability is good."
"The report function through Gmail is probably the most valuable feature. The next most valuable features are simulation and training."
"I would say the most valuable feature is what they call Themis. It's like a virtual analyst that uses the decisions that system admins make to generate a score for whether an email is legitimate, spam, or phishing. It gets better based on the decisions that we make over time. The automation piece is great as well. The integrated approach of email security combined with employee awareness training is excellent."
"Their anti-phishing platform is absolutely fantastic. The automated AI piece is amazing, and their technical support is fantastic."
"AI-driven phishing detection and incident remediation are valuable. It saves time from having to do manual analysis and investigation, and we also get alerts for phishing emails."
"The fact that it is set-and-forget is valuable. Once you turn it on, you very rarely have to micromanage it, whereas, with a lot of spam filters, you have to go in very often."
"The integration capability of the solution is good."
"Since implementing it, we've seen a significant improvement in security. We no longer receive spam emails, and we're protected from various cyberattacks, including ransomware and social engineering."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"The most valuable features of the solution are spam protection and email continuity."
"The solution's initial setup process was easy since it was deployed on the cloud."
"It does a good job of ensuring users are not compromised via email."
"Trend Micro constantly releases new versions and patches based on evolving needs."
"Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator."
"I would like it if IRONSCALES had some sort of reminder mechanism, meaning IRONSCALES knows if a user completed the training or not. As long as it hasn't been completed, it keeps reminding every so often, alerts the manager, etc. Right now, it is all in the hands of the employee, and not all of them continue the process, which is a shame."
"The integration with Google Suite needs to be better. it's something they can work on."
"The simulation and training piece could be improved by having more granularity in terms of scheduling how campaigns are run and allowing people to directly take the training rather than having to go through an official campaign. That's not available yet."
"Even though they have been continuously improving it, it is not 100% there. We have had a few incidents where legitimate emails were getting blocked, and we had to manually remove those emails from quarantine. It is 90% effective or accurate because, on rare occasions, some emails from customers were not getting delivered. In one or two instances, their emails got blocked by IRONSCALES, and we had to manually remove the emails from quarantine. I would like them to improve their algorithm to avoid flagging genuine emails as malicious. I would also like to be able to whitelist certain email addresses. I'd love to be able to whitelist a particular customer."
"I would love to see the indication of compromise and how the solution utilizes open source resources. It would be good to see that included in the paid versions. It would be a small addition but add a lot of value for clients."
"There is a feature called Account Takeover, which isn't what I want it to be able to do. I know that they're working on that, but when they first started the Account Takeover feature in incident management, it didn't have much information. It didn't have any usability to it. I already had tools in place that were better."
"In addition to integrated training, they should also have personalized training that you don't have to do as part of a phishing campaign or a simulation."
"IRONSCALES should bundle more features together instead of separating them and charging additional licensing fees."
"The enterprise security feature needs improvement."
"Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas."
"The patch management could improve in Trend Micro Email Security."
"They need to adjust the spam filtering and make it stronger."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"I would like to see more integration of Trend Micro Email Security with different platforms."
IRONSCALES is ranked 3rd in Secure Email Gateway (SEG) with 11 reviews while Trend Micro Email Security is ranked 8th in Email Security with 22 reviews. IRONSCALES is rated 9.2, while Trend Micro Email Security is rated 8.0. The top reviewer of IRONSCALES writes "It has an easy installation that can be done in a matter of minutes". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". IRONSCALES is most compared with Microsoft Defender for Office 365, Avanan, Sublime Security, Perception Point Advanced Email Security and Microsoft Exchange Online Protection (EOP), whereas Trend Micro Email Security is most compared with Microsoft Defender for Office 365, Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail and Mimecast Email Security. See our IRONSCALES vs. Trend Micro Email Security report.
We monitor all Secure Email Gateway (SEG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
