We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We reduced our costs compared to our previous solution, which was really expensive. We managed to reduce costs by half by switching to IT Care Center, not including any professional services."
"With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs."
"Buy it as one package, not as modules. That is from my knowledge and experience. Most of the time, it has better pricing. They have flexibility by price size in the negotiation."
"The licensing model is very flexible."
"Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements."
"This product is very cheap when compared to other platforms."
Earn 20 points
IT Care Center is an affordable end-to-end platform, designed to manage IT operations from ticketing to application development and lifecycle management. The system includes a built-in rapid application development platform that helps organizations meet their specific requirements faster while continuously improving the user experience and a recognised decrease in support costs and incidents ongoing.
The solution can operate as both a cloud and an on-premise service, and it includes a simple user interface, customizable dashboards, internal and external user support, automation, customizable chatbot, SLA management & monitoring tool plus ITIL best practice workflows.
IT Care Center is ranked 5th in Help Desk Software with 7 reviews while Serviceaide Intelligent Service Management is ranked 35th in Help Desk Software. IT Care Center is rated 8.6, while Serviceaide Intelligent Service Management is rated 0.0. The top reviewer of IT Care Center writes "Reduced the time it takes for consolidating and classifying reports, tracking problems, tickets, and issues". On the other hand, IT Care Center is most compared with , whereas Serviceaide Intelligent Service Management is most compared with ServiceNow, Zoho Desk and Clarity SM.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.