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IT Care Center vs Vision Helpdesk comparison

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IT Care Center Logo

IT Care Center

Read 7 IT Care Center reviews
291 views|48 comparisons
100% willing to recommend
Vision Helpdesk Logo

Vision Helpdesk

Read 3 Vision Helpdesk reviews
165 views|94 comparisons
100% willing to recommend
Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between IT Care Center and Vision Helpdesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,415 professionals have used our research since 2012.
Featured Review
Asaf Yosovich
Easy to use, helping us reduce costs by half
We have a lot of automation running from our HR system to IT Care Center. When a ticket has been raised to us, we can notify hiring managers on the... Read more →
Webhost UK
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "We reduced our costs compared to our previous solution, which was really expensive. We managed to reduce costs by half by switching to IT Care Center, not including any professional services."
  • "With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs."
  • "Buy it as one package, not as modules. That is from my knowledge and experience. Most of the time, it has better pricing. They have flexibility by price size in the negotiation."
  • "The licensing model is very flexible."
  • "Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements."
  • "This product is very cheap when compared to other platforms."

    • More IT Care Center Pricing and Cost Advice →

    Information Not Available
    Ranking
    36th
    out of 59 in Help Desk Software
    Views
    291
    Comparisons
    48
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    38th
    out of 59 in Help Desk Software
    Views
    165
    Comparisons
    94
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    768,415 professionals have used our research since 2012.
    Comparisons
    Also Known As
    IT Care Center Asset Management, IT Care Center Analytics, IT Care Center Application Delivery, IT Care Center Service Catalog
    Learn More
    IT Care Center
    Vision Helpdesk
    Overview

    IT Care Center is an affordable end-to-end platform, designed to manage IT operations from ticketing to application development and lifecycle management. The system includes a built-in rapid application development platform that helps organizations meet their specific requirements faster while continuously improving the user experience and a recognised decrease in support costs and incidents ongoing.

    The solution can operate as both a cloud and an on-premise service, and it includes a simple user interface, customizable dashboards, internal and external user support, automation, customizable chatbot, SLA management & monitoring tool plus ITIL best practice workflows.

    Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software. 

    Vision Helpdesk is ITIL/ ITSM Complaint PINKVerify Certified - Highly Secure, Reliable, and Scalable. 

    All products are available in SaaS and On-Premises versions. Trusted by 20000+ Companies since 2005 and Ranked as Top Customer Service Software's on various review websites.

    Sample Customers
    Information Not Available
    Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise57%
    Large Enterprise29%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    768,415 professionals have used our research since 2012.

    IT Care Center is ranked 36th in Help Desk Software while Vision Helpdesk is ranked 38th in Help Desk Software. IT Care Center is rated 8.6, while Vision Helpdesk is rated 10.0. The top reviewer of IT Care Center writes "Easy to use, helping us reduce costs by half". On the other hand, the top reviewer of Vision Helpdesk writes "The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". IT Care Center is most compared with , whereas Vision Helpdesk is most compared with BeyondTrust Remote Support and ServiceNow.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.